Oscar Wilde once said that the “question often arrives a terribly long time after the answer.” For sure, asking the right questions early and often is the answer to a lot of problems we face as communicators. Inundated with projects, challenges, crises, pitches and meetings, we are easily seduced by the sirens of Completion: get it done, no tough questions asked. Throughout your week, you are inherently set up to ask tough questions. How often do you ask the right ones, however difficult the answers might be?
Below, I’ve started a list of key topics and questions to ask in your PR life. Please add to it – what do you have to lose?
* A PR Campaign: Can it be measured and what will the key performance indicators be?
* Interviewing your Next PR Star: What’s your best mistake and why?
* Choosing a PR Firm: Whom will I be working with day to day and what’s his/her experience?
* Choosing a Client: Are their expectations realistic and will we click on a human level?
* Forging a Nonprofit/Charitable Partnership: Does this organization align with my company’s goals and do we have time for this?
* Your Team: Whom can I recognize today for a job a well done?
* Your Customers: How can I “wow” them this week?
* Pushing a Viewpoint: Is it really worth pursuing?
* Managing a Crisis: Who is affected by this crisis, and what’s the worst that could happen?
* Social Media: Do we really need to be on this platform? If yes, why? If not, let’s not waste precious time.
* The Media: What great story do I have to tell and why should they care?
I look forward to your contributions to this list!
– Diane Schwartz