Blaming it on PR: A Cautionary Tale

“It’s PR’s fault.” This is what a reporter acquaintance for a daily publication recently told me, as she was lamenting the inability to set up a meeting with a top executive at a major trade show coming up. “They didn’t get back to me, and then the head of the company was mad that we didn’t interview him.  PR there sucks.”

There are a few things wrong with this story:

> First, it’s easy for reporters to place the blame on the PR department if an interview falls through or is never even set up.

> Second, the reporter refers to a PR professional as the profession itself: instead of Jane Smith or even “the PR representative,” this reporter sees the PR rep as the lump sum of Unhelpfulness.  PR’s just a department.

> Third, this reporter doesn’t truly understand the role of Public Relations and possibly (don’t tell her I said this!) her role as a reporter. If you really want to interview the head of this organization, find a way to do it. Make your pitch to the PR person compelling enough that he’ll call you back. Give the PR person enough time to set things up, too.

(Turns out, the reporter contacted the company PR department two days before a major event, and most of the company was either heading to the big conference or diverted with trade-show planning.)

Interestingly, the reporter didn’t know what she was going to interview this executive about; she just needed to get the interview. With newsrooms and media departments spread thin, it is increasingly less likely that the beat reporter will be getting specific guidance from her editor about coverage and story ideas. So it’s beholden on the reporters to figure it out, and for Public Relations professionals to be one of their guides.

I asked the reporter is she had a relationship with any of the PR people at this major company.  “Not really. I mean, they send me press releases, but that’s about it.”  Then she remembered they had invited her to product launch parties and have reached out for interview requests with their key execs, but she usually ignored the outreach. Why did she ignore them? You know the answer: because she didn’t need them at the time.

Media Relations is a two-way street.  In the past month, I had the pleasure of editing PR News’ latest Media Training Guidebook, and one of the themes was the difficulty of relationship-building in a too-much-information culture where it’s so much easier to just hide behind social media and email, and not develop substantive relationships.

And, as many of our guidebook contributors advised, if you have a good story to tell, your chances of getting covered by the media goes up exponentially. Maybe the story of my journalist friend and the PR rep would have ended better if it began with a good story. If the company was telling a new story about its brand, the reporter would be interested in learning more and would be more proactive in building a relationship with PR.

But somehow, it all got lost in translation: the reporter didn’t know what she was going to be writing about; the company didn’t have a story to tell and therefore didn’t care that much about getting coverage, and a cloud of indifference marred progress. So, unfortunately one of the stories to come out of this is a tale of media relations gone awry, told by one side.

Those in PR know this is an old story and it must be put to bed.

– Diane Schwartz


  • Corporate Social Responsibility in India

    Public Relations is a tool intended for improving communication. Blaming PR for any unwanted consequence easy but is not always correct.