Mobile Workers Pose Unique Challenges For Internal Communication Experts

A pilot for Southwest Airlines placing a quick, toll-free call to an employee hotline in recent weeks probably learned about the company's "very satisfactory" third-quarter
earnings; a favorable inspection by the Federal Aviation Administration; a notice about conserving fuel in light of recent price hikes; and a caution about fog season being
"around the corner" - with an appeal from management to review the procedures for flying in fog.