Merrill Lynch Remains Absolutely Bullish on Communications

When hijacked airplanes smashed into the Twin Towers on Sept. 11, Merrill Lynch evacuated 9,000 employees -- nearly 20% of its work force -- from headquarters adjacent to the
World Trade Center. The firm immediately found itself in a crisis of unimaginable proportions. Jim Wiggins, Merrill Lynch's first VP, corporate communications, speaks about ML's
disaster response.