Measure Your Voice Quotient

Does your voice command respect and authority? If not, a new book, How To Say It With Your Voice, provides helpful pointers on how to turn your voice into a more effective business communication tool. The voice traits that Americans find most annoying are whining, complaining or nagging tones; high-pitched, squeaky voices; loud and grating voices; mumblers; fast talkers; monotonous tones and thick accents, according to the book's author and voice expert Jeffrey Jacobi.