Internal relations pros shouldn't lose a wink of sleep over economic conditions. A new working paper, "The Retention Dilemma," from Hay Insight, finds that while economic
downturns may slow attrition, it remains high, having soared more than 25% over the last five years. And it's costing companies a larger percentage of their profit due to slowing
revenues. The Hay paper also found that companies should focus on concerns that benefit personnel, such as adequate personal development programs, and communicate those concerns
better.
(Sommerfield Communications for Hay Insight, 212/255-8386)