Intel Learns from Mistakes; DeCoster Left With Egg on Face

Today, the story is about learning from your mistakes. Some companies do this very well, and some even learn from other people's mistakes. Intuit, having seen what happened to Intel when a bug was discovered in its original Pentium chip, made sure that when a bug was discovered in its Turbo Tax software, it didn't make the same mistakes. It acknowledged the problem, allowed people to download the fixes from its Web site, and ended up with a PR win.