Industry News

Crisis Management: Delta Routes Calls to Swiss Air Concerning Crash

Delta Airlines, which was deluged by calls Sept. 3 after a SwissAir plane carrying 50 of its passengers crashed south of Halifax, Nova Scotia, rerouted crisis-related calls to SwissAir, the carrier. But hopefully, Swiss Air and Delta handled other media calls better than they did ours since they never returned our calls about how they handled queries about the tragedy. (Swiss air, 516/844-4561)