I have counseled CEOs and senior management of companies for many years, and I have seen the struggles some of these individuals have gone through and know the sleepless nights they have suffered when the company is in a crisis.There are four basic rules to keep in mind when communicating bad news. You or your leader should do so:▶ Calmly. It will serve no one’s interest if anxiety, nervousness, uncertainty or perspiration shows through. It is important to draw some distinctions, though: Absolute calm will never be achieved and that should not be your aim.
4 Rules For Revealing Bad News In a Crisis
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