What to Consider Before Launching Employee-Focused Channels


Don’t assume you have a captive audience when communicating internally. It’s a crowded world out there. Hundreds of e-mails, thousands of news feeds and millions of Web sites—not to mention text messages from family and friends—compete for our attention every day. When evaluating how to integrate digital media into an internal communications campaign, some things to consider include: 

  1. Are They Plugged In? 

    Where are employees located and how do they access information? Are they mostly at headquarters, branch offices or remote locations? What kind of devices do employees use for business? What percentage of workers is based in manufacturing locations? 

  2. Culture 

    How does the internal environment affect access to technology, transparency and receptiveness to the channel? 

  3. Intent 

    What is the overall goal of the campaign and what action do you want employees to take? Which digital communications vehicles and channels best align with the given intent? 

  4. Intranet: Library vs. Channel 

    What does the company intranet look like? How is it built? Is it a place to simply download forms and files? Can it be an information hub of the company? How does its set up impact your options? 

  5. Multimedia and Dynamic Content 

    What do you want the experience to be? Can you effectively integrate audio and video to make things more dynamic? Is there a role for internal webcasts and multimedia presentations? Will your message be helped, or hurt, based on how dynamic it is? 

  6. Momentum 

    What is the frequency you need to publish digital content to keep your internal audience tuned in? How will you source that content…today, tomorrow, next week, next month? Can you maintain the momentum of whatever you create? 

  7. Metrics 

    How and what will you measure? Are you open to what that data says and adjusting your campaign in concert? 

  8. Leadership Appetite 

    Are internal communications valued? How willing are your executives to being more transparent? Will they support making internal communications more social? Answers to questions like these will help you determine whether or not you will be able to unleash an external digital mind-set on internal communications.

Steve Halsey is vice president of digital and social media for Gibbs & Soell Inc. Ken Gedaka is public affairs director for Dow Advanced Materials, a global division of The Dow Chemical Company, and leads internal and executive communications.

This article was adapted from PR News’ Media Training Guidebook Vol. 4This and other guidebooks can be ordered at the PR News Press online store. 

 




Comments Off

Deals of the Week

Get $150 Off PR News' Social Media Summit with Taste of Tech

prn_ms_175x135_ep

Unlike other conferences, you’ll be immersed in the strategies and tactics that you can apply right away to your work as a communicator. You’ll learn what it takes to compete for attention, engagement and positive brand awareness across an array of social media networks.

Use code “150off” at checkout.

Get $50 off PR News' Digital PR & Social Media Guidebook

DigitalPRSocialMedia_PrintDigital_vol6

This guidebook has one essential purpose: helping you maximize your communications effectiveness in the digital world. The articles in this guidebook produced both by the PR News staff and more than fifty communications industry thought leaders, focus on most every facet of digital PR and social media.

Use code “DIGITAL6” at checkout.

Save $100 on a PR News Subscription

Let PR News become your weekly, go-to resource for the latest PR trends, case studies and tip sheets. Topics covered include visual storytelling, social media, measurement, crisis management and media relations.

Use code “SUBDEAL” at checkout.

Comments are closed.