“Our business would be great if it wasn’t for the customers.” How many times have you thought that or even said that in jest? Customers can be annoying, demanding and sometimes just a real piece of work. On those days, it’s easy to think life would be much easier if you didn’t have to deal with them. But then you sigh, rub your forehead for a few seconds and remember where your revenue comes from.
PR and Customer Service: Every Customer Counts, Especially the Angry Ones
You might also be interested in:
- Keep Your Boilerplates Fresh, Direct, Jargon-Free—If You're Still Using Them
- Volkswagen PR Exec Speaks: 'Company Takes This Matter Very Seriously,' Media Site Tab Added
- Week in PR
- How Do Journalists Truly Feel About PR's Spray & Pray Approach? You May Not Like the Answer
- Communicating Hard, Soft Activities Is Crucial to Maintain a Solid Reputation