Back to the Drawing Board for Internal Communicators


According to the first annual Workplace Communications Impact Survey—conducted online in September 2010 and released in June 2011 by Harris Interactive and Yammer Inc. — companies still have a long way to go in improving internal communications and collaboration. This survey of more than 1,000 adult workers shows that communication bottlenecks have a direct impact on employee productivity, and that the majority of employees do not feel valued by their company or comfortable sharing ideas or feedback with senior management. Specific findings include:

  • Most employees don’t think their company excels at internal communications:15% say their company is not at all effective at internal communications, while just 8% say their company is extremely effective at internal communications, including sharing company goals, timelines and plans.

  • Communication gaps have the most significant impact on worker productivity:34% say that communication bottlenecks negatively impact their productivity at work; 30% of these adults said they do not have all the information needed to do their jobs; and 22% say that long, ineffective meetings negatively affect their productivity.

  • Workers uncomfortable with management: 60% of the respondents say they are extremely or very comfortable sharing ideas, suggestions or feedback with colleagues; however, only 35% say they are extremely or very comfortable sharing ideas, suggestions or feedback with executive or C-level management.

  • Respect for management low: While 52% say they respect their co-workers, 39% say they respect their managers. Twenty-nine percent say they learn a lot from co-workers, versus 19% from managers.

Source: Harris Interactive/Yammer



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