Retailers Proven Kings of Customer Service


A report by Temkin Group —based on a survey of 6,000 U.S. consumers who had recent interactions with 143 large U.S. companies—found that Amazon.comKohl’s and Costco came out on top of the ratings in which only 24 companies (or 16% of the total) received a “good” or “excellent” mark. Other findings include:

• Retailers take 15 of the top 20 spots in the ratings. The only non-retailers represented on the top 20 list are three major hotel chains ( MarriotHyatt, and Courtyard By Marriott), one bank ( Regions) and an insurance company ( USAA).

• Anthem and CIGNA are two of the seven health plans that ended up in the bottom 13 companies in the ratings.

• Three companies rate at least 10 points higher than the average in their industry: TriCare, USAA and Regions. Radio Shack and Motel 6 ended up the farthest below their industry average scores.

Source: Temkin Group















Comments Off

Deals of the Week

Get $150 Off PR News'Crisis Management Boot Camp

Crisis_Boot_banners_175x135_ep

Join PR News on September 15, 2014, at the historic Yale Club in New York City for an intensive boot camp will put you through the paces of crisis communications to help you avoid, or at least mitigate, the damage that can come to a brand.

Use code “150off” at checkout.

Get $50 off PR News' Media Relations Guidebook

book-mediarelations-180x150

This 8-chapter resource contains practical implications for some of the most innovative developments in media relations, including the technologies, methodologies and mannerisms that determine the ecosystem in which PR pros practice this essential part of their craft.

Use code “50off” at checkout.

Save $100 on a PR News Subscription

Let PR News become your weekly, go-to resource for the latest PR trends, case studies and tip sheets. Topics covered include visual storytelling, social media, measurement, crisis management and media relations.

Use code “SUBDEAL” at checkout.

Comments are closed.