Customer Service Tweets Largely Negative 

TOA Technologies study finds that more than 1 million people per week view tweets related to customer service experiences with a variety of service providers—and the majority of those tweets reflect a critical or negative customer experience. Key study findings include:

  • 82% of the surveyed tweets around the cable TV industry contained negative sentiments about customers’ cable appointment experiences.

  • While the average appointment window for the cable carriers was four hours, some customers say waiting times were over 20 hours.

Source: TOA Technologies