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Facebook’s All Ears When It Comes to Privacy Complaints

Facebook has revamped its approach to privacy issues, with more than 20 new tools and resources and two new privacy-based positions. | MORE »

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Will the Public Say No to Herman Cain’s Latest Denial?

After the candidate for the Republican presidential nomination vehemently denied having a 13-year affair, his attorney issued a somewhat conflicting message, raising even more questions. | MORE »

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Gov. Brownback Gets an F in Social Media

The Kansas governor’s staff couldn’t abide a disparaging tweet from a high school student, and is now being criticized for attempting to limit free speech. | MORE »

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Klout Gives PR Pros Another Reason to Be on Google+

By integrating the new social network into its online influence measurement calculations, Klout has increased the viability of Google+ as a messaging tool. | MORE »

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Qantas Takes a Nose-Dive on Twitter

Qantas promoted a luxury-themed contest on Twitter just as its labor negotiations broke down—with predictable results. | MORE »

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This Is Steve, Thank You for Calling Apple Tech Support

Steve Jobs made a point of fielding customer complaints himself, setting an incredibly high standard for audience engagement. | MORE »

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Kardashians Backlash: Is Occupy E! Next?

The Occupy movement is ushering in a new era of audience engagement, as the wellspring of anger in the general populace finds a new target—cable network E!. | MORE »

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Syracuse PR Is on the Job

Less than a week after the Penn State University sexual abuse scandal broke in the media, Syracuse University is proactively working to handle allegations of sexual abuse on its own campus. | MORE »

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Overstock.com’s Identity Crisis

After an unsuccessful rebranding effort, Overstock.com reclaims its old name while offering little clarity to its customers. | MORE »

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NASA’s Tweetups Soar to Great Heights

Without the space shuttle program to regularly draw coverage, NASA puts its trust in Twitter and in the belief that if you see something cool, you will tell your friends. | MORE »

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