Should governments be able to shut down or censor social media platforms if those platforms are playing a role in inciting violence?
Brands may be tempted to engage with their online audiences about the anniversary of 9/11—and such attempts at connections could easily backfire.
Facebook’s newest tweak to its News Feed, which groups posts together by topic, makes keyword usage more important than ever.
Wall Street’s reaction to the downgrading of the U.S.’ credit rating is putting a heap of pressure on internal communicators.
The contentious debt ceiling debates have earned Congress its highest negative rating in the history of a New York Times/CBS News Poll.
When an Internet search firm reported that only 8% of Newt Gingrich’s followers are humans, it called into question why his involvement in social media.
Even a hot tech startup isn’t immune from an online crisis. While Its initial response left something to be desired, what Airbnb does from now on could define its future.
The Libyan dictator is looking to hire an N.Y.C. PR agency to boost his government’s image. Any takers?
When a woman flying to see her ailing father was allegedly removed from a flight for crying, Southwest Airlines remained uncharacteristically quiet.
The American Red Cross shifts attention to the drought in the Horn of Africa with a well-timed pledge of $1 million.