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A Spike in Online Holiday Spending

It was a good holiday season for online spending, and to keep the momentum going, brands should consider deploying evening teams to engage with consumers who are eager to buy. | MORE »

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Support for SOPA Stops Go Daddy in its Tracks

There was little holiday cheer at domain name registrar Go Daddy after it came out in favor of the controversial Stop Online Piracy Act. | MORE »

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In 2011, Politicians Said the Darndest Things

This just in: Notable 2011 quotes from politicians failed to reach standards set by FDR and Kennedy. | MORE »

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For Best Buy Customers, ‘Sorry’ May Not Be Enough

The retailer could be in danger of losing customer loyalty and trust after it canceled online orders that were made on Black Friday. | MORE »

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Verizon Wireless Outages Dent Rep for Reliability

More outages have struck Verizon Wireless’ networks, and while the company has been quick to respond to consumers on Twitter, explanations for the breakdowns have not been forthcoming. | MORE »

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PG&E Recovers From Near-Fumble at Candlestick

When Candlestick Park went dark in front of a national TV audience, energy utility PG&E quickly worked to spread information among many channels. | MORE »

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Skype Finds the Perfect Gift for Holiday Travelers

The Internet service’s offering of free WiFi in U.S. airports during the holiday season is building the kind of goodwill that pure marketing can’t deliver. | MORE »

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Kmart’s Inadvertent Feel-Good Xmas Story

Kmart has enjoyed great—and free—press this holiday season from widespread acts by Good Samaritans helping to pay off other shoppers’ layaway debts, AP reports. | MORE »

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Facebook’s Timeline Finally Launches

The highly anticipated new feature offers compatibility with third-party applications, opening the door for more direct, and indirect, audience engagement. | MORE »

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Chuck E. Cheese’s Tells the Kids to Lay Off the Heavy Machinery

Because of an internal communications snafu, some of the popular restaurant chain’s franchises have been breaking child labor laws. | MORE »

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