When passengers on board an Air India flight from Mumbai to London were stranded for nine hours at an airport 45 miles from their destination, the airline did nothing. Literally.
Apple scored an internal communications win when it closed all of its retail locations so employees could watch the company’s Steve Jobs memorial.
Should the PRSA have let longtime media nemesis Jack O’Dwyer cover its International Conference in Orlando?
A new study shows that the percentage of comms directors who engage with stakeholders and review social media conversations about their brands is down from last year.
The SEC’s new guidelines for public companies that report cyber hacks only serve to emphasize the importance of having a crisis plan that deals specifically with this new wave of criminal activity.
When a Native American blogger called out Urban Outfitters for appropriating Navajo culture, the retailer waited three days before responding.
Research in Motion missed the opportunity to get in front of the story when its BlackBerry services failed overseas, and now the outages have spread to North America.
After failing to answer key questions from analysts, the already embattled wireless company must repent to gain back trust.
When Netflix announced that it would be nixing its Qwikster service, the company admitted to moving too fast and altering the customer experience too quickly—and it may have finally stopped the surrounding bad press.
When an executive at BrandLink Communications accidentally hit "reply all" to a private e-mail, he created both a PR disaster for the agency and a possible learning opportunity.