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Macy’s Misses With Martha Recall

No company likes product recalls, but they do offer a way to communicate with customers on a more human level. | MORE »

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Should NYC’s Bloomberg Rethink Snub of First Responders on 9/11 Anniversary?

For the most part, Michael Bloomberg’s tenure as NYC mayor has gone smoothly, but a decision excluding 9/11 first responders from the upcoming ceremony may lead to rough waters ahead. | MORE »

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Should NYC’s Bloomberg Rethink Snub of First Responders on 9/11 Anniversary?

For the most part, Michael Bloomberg’s tenure as NYC mayor has gone smoothly, but a decision excluding 9/11 first responders from the upcoming ceremony may lead to rough waters ahead. | MORE »

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U.K. Riots Spawn Social Media Censorship Debate

Should governments be able to shut down or censor social media platforms if those platforms are playing a role in inciting violence? | MORE »

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U.K. Riots Spawn Social Media Censorship Debate

Should governments be able to shut down or censor social media platforms if those platforms are playing a role in inciting violence? | MORE »

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A Moment of Silence on the 10th Anniversary of 9/11

Brands may be tempted to engage with their online audiences about the anniversary of 9/11—and such attempts at connections could easily backfire. | MORE »

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Facebook’s New Feed Feature: What Does It Mean for PR Pros?

Facebook’s newest tweak to its News Feed, which groups posts together by topic, makes keyword usage more important than ever. | MORE »

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Another Stock Market Plunge, Another Test of Team Spirit

Wall Street’s reaction to the downgrading of the U.S.’ credit rating is putting a heap of pressure on internal communicators. | MORE »

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Congress’ New Debt Ceiling May Be Sturdy, But Its Image Is Tarnished

The contentious debt ceiling debates have earned Congress its highest negative rating in the history of a New York Times/CBS News Poll. | MORE »

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Gingrich’s Social Blunder: Why Follower-Boosting Is Pointless

When an Internet search firm reported that only 8% of Newt Gingrich’s followers are humans, it called into question why his involvement in social media. | MORE »

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