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Netflix: Is Hastings’ Mea Culpa Too Little, Too Late?

The Netflix CEO puts the blame on his own "arrogance" for the poor communication around pricing and service changes. But is that enough to stem the tide of canceled subscriptions to the service? | MORE »

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Netflix: Is Hastings’ Mea Culpa Too Little, Too Late?

The Netflix CEO puts the blame on his own "arrogance" for the poor communication around pricing and service changes. But is that enough to stem the tide of canceled subscriptions to the service? | MORE »

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NHL Ices Tweets With New Social Media Policy

With its new formal social media policy, the NHL aims to mitigate some of the risks involved with players and operations staff embracing social media. | MORE »

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Leadership Disconnect With Employees Hurts Performance

Study findings show that employees distrust their leadership, citing little feedback, risk-taking or power-sharing through delegation. What can internal communicators do about it? | MORE »

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For Google, Transparency and Cynical Feedback Go Hand in Hand

Google may have invited criticism when it revealed details about its energy use, but it also enhanced its reputation for corporate transparency in the sustainability movement. | MORE »

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Yahoo’s Bartz Stung by Firing, Then Stings Back

Most CEOs don’t get fired in a phone call, and most CEOs don’t deliver a biting parting e-mail the way now ex-Yahoo CEO Carol Bartz did. But what does the e-mail mean for employee morale? | MORE »

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Is Panetta’s Terror Message the Right One?

Defense Secretary Leon Panetta says that while we’ve killed a number of terrorist leaders, including Osama Bin Laden, a real threat to the U.S. remains. | MORE »

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For Organizations, Social Media Rules Should No Longer Be Unwritten

The Washington Post’s update to its social media policy and guidelines serves as a reminder for both journalists and PR pros alike that social media rules should no longer go unwritten. | MORE »

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‘Waffle House Index’ Strengthens Restaurant’s Crisis Response Rep

Diner chain Waffle House’s reputation for handling crises has been further strengthened by its masterful response to Hurricane Irene. | MORE »

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High-Tech Grilled Cheese Joints Fuel Mobile PR Discussion

A new chain of grilled cheese restaurants is decidedly high-tech, integrating mobile ordering and QR codes. As a PR pro, how are you doing with mobile? | MORE »

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