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Another Kick-Back Day for Apple’s PR Team

Helped along by a rabid following that listens to every word about impending products, Apple’s communicators let the rumors fly. | MORE »

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Chick-fil-A vs. the T-Shirt Artist

The fast food brand goes after a Vermont artist whose slogan too closely resembles its own, and gets branded a "corporate bully." | MORE »

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YouTube Evolves Into a Communicator’s Medium

A new design for the popular video site means more social engagement opportunities for savvy PR pros. | MORE »

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The Gray Lady Loosens Its Grip on Commenters

The New York Times has made a bid for increased engagement with its online readers by giving them more control on its site. | MORE »

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Facebook’s All Ears When It Comes to Privacy Complaints

Facebook has revamped its approach to privacy issues, with more than 20 new tools and resources and two new privacy-based positions. | MORE »

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Will the Public Say No to Herman Cain’s Latest Denial?

After the candidate for the Republican presidential nomination vehemently denied having a 13-year affair, his attorney issued a somewhat conflicting message, raising even more questions. | MORE »

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Gov. Brownback Gets an F in Social Media

The Kansas governor’s staff couldn’t abide a disparaging tweet from a high school student, and is now being criticized for attempting to limit free speech. | MORE »

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Klout Gives PR Pros Another Reason to Be on Google+

By integrating the new social network into its online influence measurement calculations, Klout has increased the viability of Google+ as a messaging tool. | MORE »

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Qantas Takes a Nose-Dive on Twitter

Qantas promoted a luxury-themed contest on Twitter just as its labor negotiations broke down—with predictable results. | MORE »

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This Is Steve, Thank You for Calling Apple Tech Support

Steve Jobs made a point of fielding customer complaints himself, setting an incredibly high standard for audience engagement. | MORE »

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