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Southwest Hits Turbulence With Ticket Troubles

When an online promotion when awry, the airlines’ communications department had to switch into crisis management mode and handle the bumpy ride. | MORE »

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Southwest Hits Turbulence With Ticket Troubles

When an online promotion when awry, the airlines’ communications department had to switch into crisis management mode and handle the bumpy ride. | MORE »

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When a Weekend Social Media Crisis Strikes: 5 Preparedness Tips

A full-blown social media crisis is bad enough. When it happens during "off hours," it could go from bad to worse. | MORE »

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When a Weekend Social Media Crisis Strikes: 5 Preparedness Tips

A full-blown social media crisis is bad enough. When it happens during "off hours," it could go from bad to worse. | MORE »

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3 Tips to Build Your Personal Brand on LinkedIn

LinkedIn, which just impressed Wall Street with its earnings report, continues to grow. Here are some tips to make the most of its many opportunities for personal branding. | MORE »

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3 Tips to Build Your Personal Brand on LinkedIn

LinkedIn, which just impressed Wall Street with its earnings report, continues to grow. Here are some tips to make the most of its many opportunities for personal branding. | MORE »

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Gabby Douglas Set to Shine Bright in Social Media Age

The U.S.’ new gymnastics darling is bound to be a superstar in social media-centered marketing campaigns. | MORE »

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Gabby Douglas Set to Shine Bright in Social Media Age

The U.S.’ new gymnastics darling is bound to be a superstar in social media-centered marketing campaigns. | MORE »

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When Customer Services, Social Media and PR Collide

UK-based mobile phone and broadband company O2 turned a PR disaster into a win by communicating with customers with a sense of humor and grace when its network went down | MORE »

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When Customer Services, Social Media and PR Collide

UK-based mobile phone and broadband company O2 turned a PR disaster into a win by communicating with customers with a sense of humor and grace when its network went down | MORE »

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