A new study shows that the percentage of comms directors who engage with stakeholders and review social media conversations about their brands is down from last year.
The SEC’s new guidelines for public companies that report cyber hacks only serve to emphasize the importance of having a crisis plan that deals specifically with this new wave of criminal activity.
When a Native American blogger called out Urban Outfitters for appropriating Navajo culture, the retailer waited three days before responding.
Research in Motion missed the opportunity to get in front of the story when its BlackBerry services failed overseas, and now the outages have spread to North America.
After failing to answer key questions from analysts, the already embattled wireless company must repent to gain back trust.
When Netflix announced that it would be nixing its Qwikster service, the company admitted to moving too fast and altering the customer experience too quickly—and it may have finally stopped the surrounding bad press.
When an executive at BrandLink Communications accidentally hit "reply all" to a private e-mail, he created both a PR disaster for the agency and a possible learning opportunity.
In its fourth revision to its IPO, Groupon included CEO Andrew Mason’s internal memo to employees, which put the company in hot water with the Securities and Exchange Commission.
While the courts clear the way for gun possession on state campuses, the affected colleges should take steps now to calm fears in their communities.
Country singer Hank Williams Jr. used the "H" name in reference to President Obama, but it’s ESPN that’s under fire.