The New York Times has made a bid for increased engagement with its online readers by giving them more control on its site.
Facebook has revamped its approach to privacy issues, with more than 20 new tools and resources and two new privacy-based positions.
After the candidate for the Republican presidential nomination vehemently denied having a 13-year affair, his attorney issued a somewhat conflicting message, raising even more questions.
The Kansas governor’s staff couldn’t abide a disparaging tweet from a high school student, and is now being criticized for attempting to limit free speech.
By integrating the new social network into its online influence measurement calculations, Klout has increased the viability of Google+ as a messaging tool.
Steve Jobs made a point of fielding customer complaints himself, setting an incredibly high standard for audience engagement.
Qantas promoted a luxury-themed contest on Twitter just as its labor negotiations broke down—with predictable results.
Less than a week after the Penn State University sexual abuse scandal broke in the media, Syracuse University is proactively working to handle allegations of sexual abuse on its own campus.
The Occupy movement is ushering in a new era of audience engagement, as the wellspring of anger in the general populace finds a new target—cable network E!.
After an unsuccessful rebranding effort, Overstock.com reclaims its old name while offering little clarity to its customers.