Mayo Clinic social media policy template (click to view)
Snapchat continues to do well because it acts as a private portal into the lives of our friends—lives that are distinctively unfiltered, raw and often utterly mundane. It’s this window of authenticity that keeps users flocking to the app. And at this point, it’s the only way for organizations to have any kind of success on Snapchat. Brands like Taco Bell continue to post creative and compelling content on the platform, but there’s perhaps only one personality on the social network that truly embodies the philosophy of Snapchat: DJ Khaled.
Microsoft has finally become a player in the social media arena: It has entered into an agreement to acquire LinkedIn for $26.2 billion, the software giant announced on June 13. LinkedIn is to keep its branding, and its CEO, Jeff Weiner. Aside from intra-organization network Yammer (acquired in 2012), this will be Microsoft’s first widely used social media platform.
Several themes bubbled to the surface of the PR News Digital PR & Marketing Conference, attended by hundreds of PR and marketing professionals. Among them were: storytelling should be shared by all employees; ignore video at your own peril; influencers and peer networks are critical to reputation management, social media is a top way to build brand awareness but the jury’s still out on its ability to drive revenue. And I’ve bent over backwards and compiled for you a list of 21 insights and ideas from our esteemed speakers because great ideas should be shared.
Social media is a green field for PR pros. Virtually every person you want to market to spends time online engaging with a social media platform. The catch is you must stand out. In a world where everyone wants just a minute of your time, asking for the mere seconds it takes to read and like a post is a tall order. The nonprofit association CompTIA faced this challenge. To get results it failed to attain previously, the association had to do things it hadn’t done before. By going back to journalism basics it rebooted its approach to social media, and increased engagement by as much as 180%. Thinking like a journalist will not only help you achieve your goals, it will make you indispensable as this niche grows in professional relevance.
One of the most significant advantages of social networks is the incredible amount of user information that each platform collects and then makes available for targeted posts. By staying on top of what users and the media are talking about on social platforms, candidates have an unprecedented ability to weigh in with the most relevant information. Each campaign can offer PR pros valuable examples of how to be aware of important topics and deploy the right messaging to the right audience at the right time.
Snapchat’s latest update, a redesign of its Live Stories and Discover sections, goes a long way toward making the app more intuitive and bringing in more viewership. Now you will see both Discover and Live Stories intermingled in panels on the Discover page, as well as in a carousel at the top of the Stories page.
Now that audiences are well established and active on messaging platforms—many of the most popular have hundreds of millions of monthly active users—the companies behind them are moving from a focus on messaging to a heightened awareness of commerce and business needs. Now that the platforms are considering business uses for their services, does every organization really need to embrace this new digital trend?
The days when businesses could ignore social media are over. Even though C-suites now know they need to be on social, many ROI-focused executives still don’t see the value. One of the clichés behind this dichotomy of opinion is the left-brain, right-brain split that conventionally divides creative from more analytical professionals. But it doesn’t have to be this way.
“The biggest takeaway I have for you today is to go to Google’s Analytics Academy,” Google’s Louis Gray, senior program manager, Google Analytics, said during “How to Make Google Analytics Work for Your Brand” at PR News’ “Google for Communicators Workshop” in Miami Beach, June 6.