Social Media

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Snapchat Tests New Ad Features Allowing Outbound Activity

January 11th, 2017 by

Snap Inc. is testing two new ad features on Snapchat this month. The first feature addresses one of advertisers’ perennial complaints about Snapchat, allowing users to swipe up to be directed to another app; the second aims to make user sign-up processes for ad products more seamless via autofill.

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Data, Fake News, Mobility, Recruitment & Retention Top of Mind for PR Pros in 2017

January 9th, 2017 by

At the end and start of the year we ask communications pros to prognosticate about the coming 12 months. In our last edition of 2016 we heard predictions from communicators about data security, authenticity and brand ambassadors. For this first edition of 2017 we offer part II of our predictions series. Happy New Year.

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PR News Pro/Nasdaq Survey: Influencers Abound, But Brands Still Need Help Managing Them

January 9th, 2017 by

The tactic of using influencers to deliver messages that will drive consumer action has matured to the point that it’s become an accepted practice in most of the marketplace. Yet finding and working with influencers is far more complex than it appears at first glance. A Nasdaq Corporate Solutions/PR News Pro survey underlines these points.

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PETA Uses Black-and-White Photo to Edge Oceana &Top Nonprofits on Instagram in Q3 ’16

January 9th, 2017 by

While overconfidence has ruined the best of brands, teams and people, sometimes you just have to admit: When you’ve got it, you’ve got it. That’s the case with PETA’s prowess on social media, according to data Shareablee provided exclusively to PRNews Pro.

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The Week of Wendy’s, Twitter’s Latest Superstar

January 5th, 2017 by

The toast of the social media world this week has been fast-food chain Wendy’s sassy backtalk to an annoying troll on Twitter. Most of the communicators we’ve spoken to would advise people running a brand’s Facebook or Twitter account to be meek and deferential to an agitator like this one. Why, then, has Wendy’s been showered with universal acclaim?

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How to Take the Fear Out of Live Streaming Your Brand

December 29th, 2016 by

As the first person to live stream from all 50 U.S. states, Chris Strub has a great feel for what works and what falls flat when it comes to real-time video. PR News recently sat down with Strub to get his thoughts on live streaming best practices, where companies go wrong in their approach and how the industry will evolve in 2017.

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Poultry in Motion: Anatomy of a Viral Video From Char-Broil

December 28th, 2016 by

Outdoor grill brand Char-Broil struck social media gold in 2016 with a 60-second sped-up video that showcased its Big Easy Oil-Less Turkey Fryer. The video, posted about two weeks before Thanksgiving, spread like wildfire, garnering more than 1.9 million views, 6,291 shares and 1,281 comments on Facebook alone. So, what made it so successful?

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NASA’s Lessons for Blasting Off on Facebook Live

December 27th, 2016 by

Video is now king on social media, and Facebook Live has emerged as a crown jewel, a powerful way for brands to reach and engage a larger audience in real-time. One of the earliest and most successful adopters of Facebook Live is NASA. And here, John Yembrick, NASA’s social media manager, offers best practices to optimize your live-streaming efforts.

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Facebook Keeps It Current With Moments and Holiday Cards

December 22nd, 2016 by

If you’ve noticed more announcements at the top of your Facebook feed, it’s likely due to Facebook’s latest rollout, Moments. For various events, from lesser-known holidays to news to cultural moments, Facebook has added a card to the top of users’ feeds to keep them in the know and spark conversations. The feature is similar to Twitter’s Moments, but if 2016 has taught us anything, it’s that Facebook won’t hesitate to poach competitors’ most popular features (e.g. Instagram Stories, Facebook Live). Facebook has also unveiled an e-card feature for posting holiday cards to friends’ feeds.

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3 Customer Community Management Tips

December 21st, 2016 by

Customer communities can be a powerful ally to any brand, offering a multiplier effect for your message that resounds throughout the web. But how can a brand harness the power of unpaid spokespeople to amplify its message and reach as much of its target audience as possible? The key is to convey a sense of shared purpose, be authentic and speak their language.