Social Media


How Communicators Can Get the C-Suite to Believe in Social Media

June 26th, 2017 by

What are the best ways to get buy-in on social media from the C-suite? The Conference Board’s senior researcher Alexander Parkinson shares what he found as he conducted research for a recent report on the subject.

United Way

How United Way Uses Social Media to Address Drastically Different Audiences

June 23rd, 2017 by

As United Way of Miami-Dade’s one-person social media team, Shairy Gonzalez has to be nimble enough to address different audiences from day to day or even moment to moment. She might attend a fundraising event with corporate movers and shakers in the morning, and later get her hands dirty at a volunteer site in the afternoon. Gonzalez, who will speak at the upcoming Digital and Marketing Show in Miami, October 17-19, shared some examples of how she engages vastly different audiences on social media.


How Facebook, Snapchat and Pinterest Help Generate and Track Sales

June 20th, 2017 by

For many businesses, leads and sales are primary KPIs. But before you can track sales, you have to generate them—and standing out from the crowd on social media is no easy task. Online consumers can anticipate when ads are coming and know when and how to skip them. Fortunately, major platforms, including Facebook, Snapchat and Pinterest, continue to develop new technologies to help generate and track sales, helping to prove the ROI of social media ads.


5 Best Practices for Earning Online Reviews

June 19th, 2017 by

Cultivating a body of reviews is an important aspect of engaging with your customers on social. It can further establish you as a reputable brand, teach you which areas you could be improving on, boost SEO, start important conversations and more. If you’re not getting reviews—or if you’re only getting them from one kind of customer (satisfied, dissatisfied, one-time, returning, etc.) you might be missing out on a lot of useful information.


How CompTIA Uses Instagram to Attract Millennials to IT

June 19th, 2017 by

Kelly Stone is on a mission to evangelize careers in information technology. As the senior social media manager for CompTIA, a nonprofit trade association for Information Technology professionals, Stone is tasked with softening the IT industry’s image to a younger demographic. And Instagram has emerged as one of her most effective weapons in fighting negative stereotypes. Here are four ways she uses the platform to humanize the industry and her own organization.

Listen Here:  A look inside Taco Bell’s listening hub, known as the Fish Bowl. The brand keeps up-to-the-minute tabs on social conversations, says Matt Prince, manager, PR and Brand Engagement.   Source: Taco Bell

The Bell System: How Taco Bell Assesses a Social Situation Before It Responds

June 19th, 2017 by

In part II of our interview with Taco Bell’s social media and brand engagement manager Matt Prince, we ask him about how the brand manages during the initial moments of a potential crisis. With 7,000 restaurants across the country, incidents pop up constantly, he tells us, making social listening crucial. We also discuss the particulars of how Prince and his team measurement and report metrics to the C-Suite.


4 Ways to Change the Paid, Owned and Earned Media Structure

June 15th, 2017 by

If the lines between paid, owned and earned media have become blurred, why is the internal structure at most organizations still so linear? In this commentary, Brooks Thomas, social business advisor with Southwest Airlines, argues for a more integrated approach and provides four tips for smaller organizations looking to bust down the silos between those three types of content.


3 Tactics to Develop Your Snapchat Presence

June 12th, 2017 by

Kristy Gillentine spends a lot of time chatting about Snapchat. Host of the popular “ChatSnap—The Twitter Chat All About Snapchat,” Gillentine interviews such social superstars as Shonduras, Brian Fanzo and Madelyn Sklar once a week to share cutting-edge tips and tricks about the platform. But for those brand communicators just looking to establish their presence on Snapchat, she offered the following tips.


How Taco Bell Dropped What It Wanted To Say on Social and Emphasized Its Fans’ Voices Instead

June 12th, 2017 by

Few brands are enjoying more success on social media than Taco Bell. We asked Taco Bell’s social media and brand engagement manager Matt Prince to let us in on some of the secrets and best practices he uses. Rule number one: Know your audience and where it lives. Two: Talk with fans as if they were friends of yours. And drop the jargon, corporate-speak and promotional content.

girl, revitalize, springtime, growth

6 Steps to Revitalize Your Brand on Instagram

June 7th, 2017 by

Your brand launched an Instagram account and built a following, but your engagement and audience growth has plateaued. So, now what? To spark fresh interest in the platform, Noah Champion Buck, executive director of Los Angeles-based Wagstaff Digital, says it’s crucial to pair a data-based approach with ingenuity and experimentation. Buck shared six steps toward crafting more tactical and inventive Instagram content.