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From Show Previews to Exclusive Functions: How to Reach Trade Show Media

September 29th, 2011 by

TradeShow Teacher Linda Musgrove provides tips on how to capture the media’s attention and make the biggest splash at trade shows.

From Show Previews to Exclusive Functions: How to Reach Trade Show Media

September 29th, 2011 by

TradeShow Teacher Linda Musgrove provides tips on how to capture the media’s attention and make the biggest splash at trade shows.

Harvard Gets Hacked But Maintains Its Poise 

September 27th, 2011 by

Harvard University was cool, calm and collected as it responded to a cyber attack on its home page.

PR and Customer Service: Every Customer Counts, Especially the Angry Ones

September 26th, 2011 by

For good or for bad, the old adage that "the customer is always right" still rings true today. But in the age of social media, PR pros must pick their battles with customers wisely.

Mining Internal Stories Can Be a Psychological Exercise

September 26th, 2011 by

Worklore president Elizabeth Doty explains how to leverage an organization’s greatest asset—its employees—to produce great content stories.

Tip Sheet: Turning Corporate Responsibility Into Brand Opps

September 26th, 2011 by

Don’t just think of corporate social responsibility as strategic philanthropy; make it an integral part of your brand and product stories.

Twitter Watch: Did a Mea Culpa by Netflix CEO Reed Hastings Turn Negative Customer Vibes Positive?

September 26th, 2011 by

After Netflix’s service change announcement in July, the company’s stock, customer base and sentiment on Twitter all took major hits. Two months later, CEO Reed Hastings’ public apology earned little positive uptick, but less negative chatter.

Tip Sheet: Turning Corporate Responsibility Into Brand Opps

September 26th, 2011 by

Don’t just think of corporate social responsibility as strategic philanthropy; make it an integral part of your brand and product stories.

Twitter Watch: Did a Mea Culpa by Netflix CEO Reed Hastings Turn Negative Customer Vibes Positive?

September 26th, 2011 by

After Netflix’s service change announcement in July, the company’s stock, customer base and sentiment on Twitter all took major hits. Two months later, CEO Reed Hastings’ public apology earned little positive uptick, but less negative chatter.

CaseStudy: Hyperactive Story Mining and Aggressive Media Relations Drive General Motors’ Brand Resurgence

September 26th, 2011 by

Compelling stories collected internally and a revved-up online media hub have helped GM change perceptions after its government bailout in 2009.