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From the typically right-brained perspective of PR, securing a high rank in search results can seem like an opaque process. While a comprehensive knowledge of search algorithms and web crawlers is handy, there’s more to SEO success than understanding the numbers. In fact, it’s possible to rank highly on Google with small teams and a tiny budget.

There are so many lessons for brands and brand communicators to learn from the awful mishap in Australia late last month. It vies with Wells Fargo for one of the poorest performances during a crisis, ensuring its enshrinement in PR textbooks and classrooms for years to come.

Hype’s only brand adopters as of this writing are News One, MTV and TechCrunch. But for brand communicators who have been looking for “the next Snapchat” now that teens’ parents are sharing Snapchat Stories, Hype might just be the one to watch.

Barack Obama is back on Snapchat. While the president still doesn’t have his own account, Obama will make an appearance on the “Good Luck America” Snapchat story, according to The New York Times. Available for 48 hours starting at 6 a.m. on Nov. 1, the Times reports that this installment will provide a behind-the-scenes look into Obama’s campaign efforts for Hillary Clinton, including footage of endorsements of the candidate and a ride in the presidential motorcade.

At Disney’s theme parks, its “cast members” focus on uncovering and delivering on what the customer wants—not just on what the customer asks. Disney staff are taught to identify and respond to the underlying concerns—to build a strategy for success, not just answer a question and leave the room.

What will the new year mean for PR pros and what skills should they bring with them. We ask 5 communicators what successful PR people will need.

Get PR pros together to discuss Instagram and the topic moves to the Instagram Storiesfeature very quickly. That’s to be expected: What some call a Snapchat clone has gained popularity fast. Just weeks ago, barely two months after its introduction, Stories confirmed a TechCrunch report that it already has 100 million daily active users. And, yes, for those in the glass-half-full camp, that means 200 million daily active users of Instagram haven’t availed themselves of Stories. Still, brand communicators are taking advantage of Stories’ capabilities to show a montage-like sequence of photos on Instagram. In addition communicators are excited about Oct. 21 media reports that Instagram is testing live video.

A new quarterly survey of 100 PR agency firm leaders by the PR Council shows tight budgets and proving ROI top the list of concerns as the year winds down. The survey’s results were provided early exclusively to PR News Pro.

A review of the week’s stories, trends and personnel moves in PR. This week’s edition includes Gutenberg’s spinning off Lumina, the mishandled crisis at an amusement park down under, a false alarm over the use of influencers and Fox’s CCO is leaving.

Toshiba America Medical Systems, Inc. (TAMS) struggled with ensuring integration. As I’m certain you know, in a fast-paced environment it’s very easy to get caught up in your projects and fail to consider integration, or much of anything besides your immediate team. Over the past five years TAMS has implemented processes that have helped—dare I say forced—its marketing organization to integrate. Here’s how TAMS did it.