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analytics dashboard

6 KPIs to Steer Your Google Analytics Program

November 17th, 2016 by

Google Analytics is among a PR pro’s most valuable means of proving ROI on a campaign. But for communicators that consider themselves more wordsmiths than STEM experts, it can be challenging to move past “analysis paralysis” when approaching a complex tool like Google Analytics.

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5 Considerations for Setting PR Measurement Benchmarks

November 16th, 2016 by

As excited as we all are to jump into action with a brilliant new PR initiative, it’s important not to find yourself asking yourself in the aftermath “…wait, what should we have been measuring? Are the numbers we ended up with great, good, bad? Are those numbers important to my boss?” Look before you leap, and lay a foundation for what to measure and what to expect.

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Inside the Crisis War Room at the American Petroleum Institute

November 15th, 2016 by

With digital’s breakneck speed influencing crises, you’d think new tools and technology that can help in crisis management would be priorities for communicators. Not so fast. A judicious mix of traditional and digital is the preferred method of Eric Wohlschlegel, director, media relations, American Petroleum Institute (API), who will be speaking at PR News’ Media Relations Conference, Dec. 8, in Washington, D.C.

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Chili’s Crisis Proves How Little It Takes to Sink a PR Effort

November 15th, 2016 by

Chili’s restaurants served over 200,000 free meals to veterans on Veterans Day. One of those meals went very, very poorly, and now the restaurant chain is in a worse position than if it had never undertaken the effort in the first place. What went wrong? An act of kindness to veterans should have been non-controversial.

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6 YouTube Tips That Could Create Emotional Connections to Your Brand

November 14th, 2016 by

Autodesk, producer of 3D design software, is one company that takes the “radiation” approach to YouTube as opposed to the passive storehouse approach. The company devotes much of its communications resources to its YouTube channel, and that devotion has paid off in 220,000 subscribers. The immediate goal for its YouTube channel might surprise you, considering this is a software company we’re talking about.

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4 Ways to Master B2B Social Selling

November 14th, 2016 by

Statistics point to social selling as one of the most effective tools in sales and marketing. Nearly 75% of buyers consult social media before making a purchase decision, and 77% of buyers don’t talk to a salesperson until performing independent research. Here are four ways to master B2B social selling for your brand.

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How to Build Relationships With Influencers That Endure Beyond One Communications Campaign

November 14th, 2016 by

On Nov. 1 Instagram said it was testing a feature that will allow users to buy what they see in their feeds directly from brands. The beta involves 20 brands, including J.Crew, Macy’s and Levi’s. The user clicks on a button and up pops the product’s name and price. Another click provides a more in-depth description of the product. Then there’s the ever-popular “shop now” click, which takes the user to the retailer’s website. Seems simple, right? Actually, the implications could be enormous.

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Media Pitching Lessons From the Purring Engine of GM’s PR Team

November 14th, 2016 by

Recently it was a PR rep from a huge government organization. He said, “This is all great, but I don’t have any problems getting media attention. They’re calling me every day.” What a huge opportunity he is missing! Whether you’re at a big brand or a small one, it’s not solely about the volume of stories that include you. It’s whether you can place the stories you want told.

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How Home Depot Engaged Its Workforce By Helping Vets and Communicating Strategically

November 14th, 2016 by

[Editor’s Note: In honor of Veterans Day, we present this case study that combines honoring our nation’s veterans and boosting employee engagement.] It’s undeniable: An engaged workforce can move the needle in any industry. In retail, though, markets continually fluctuate, shopping trends change, economies contract and expand, and it’s the workforce that determines whether a company succeeds and makes a positive impact on the world.

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Shut Down Email and Reclaim Creativity: A Few Words With ‘Too Fast to Think’ Author Chris Lewis

November 11th, 2016 by

“When people are under so much pressure to process information, the result is an unstoppable flow of data, an overloaded mind and consequently an analytical mindset,” LEWIS founder and CEO Chris Lewis writes in his just-published book, “Too Fast to Think: How to reclaim your creativity in a hyper-connected work culture.”