Given the rapid pace at which we digest information, expert crisis management is the best defense against a brand reputation meltdown. Managing the flow of harmful news articles and social media posts is a delicate craft, best handled by PR pros with a balanced approach—neither dismissing the seriousness of claims, nor issuing a hasty apology. One such PR professional, George Atallah, assistant executive director of external affairs at the NFL Players Association, spoke on crisis PR with Doug Simon, president and CEO of D S Simon Media, at PR News’ Media Relations Conference in December.
Facebook has announced several new features communicators can use to more effectively measure and broadcast quality content to engage audiences. The update includes six distinct features that will help stabilize footage, increase flexibility and collaboration for multiple admins and improve metrics and views post-broadcast. Here’s a breakdown of all six updates and a few ideas on how communicators can start putting them to good use.
Many organizations make the mistake of not planning for a crisis, thinking it’s either superstitious or somewhat futile. But when dealing with a crisis, you need to be fast, transparent and most of all, prepared, says Linda Rutherford, vice president and chief communications officer with Southwest Airlines. Here are three lessons she has learned from the airline industry and beyond.
Snap Inc. is testing two new ad features on Snapchat this month. The first feature addresses one of advertisers’ perennial complaints about Snapchat, allowing users to swipe up to be directed to another app; the second aims to make user sign-up processes for ad products more seamless via autofill.
What’s the secret sauce for injecting authenticity into today’s competitive college market? A solid influencer program, according to some. PR News spoke with Christina Sponselli, director of social media at University of California, Berkeley, about the school’s influencer recruitment and relationship-building strategy. Sponselli will be speaking at length on influencer marketing at PR News’ Digital Summit on Feb. 24 in Huntington Beach, CA.
Given their broad franchise networks and large customer base—and of course their huge social media audiences—fast-food chains can be seen as guinea pigs for how the public discourse is digitally evolving. Consider the latest high-profile example of how a single Facebook post led to the rapid closure of a Dairy Queen—within 48 hours of being posted.
As PR pros, we know it’s our job to find creative ways to help brands break through the clutter. As such, it’s crucial to show we can walk the talk. We often hear that the PR industry needs to do better PR for itself. With that in mind our company launched an effort for the holidays that’s become our biggest marketing push. Here’s how we unleash creativity and have fun at the same time.
The tactic of using influencers to deliver messages that will drive consumer action has matured to the point that it’s become an accepted practice in most of the marketplace. Yet finding and working with influencers is far more complex than it appears at first glance. A Nasdaq Corporate Solutions/PR News Pro survey underlines these points.
Fake news headlines fooled American adults about 75% of the time in 2016, according to a survey by BuzzFeed News. Google and Facebook were faced with acknowledging what was termed a fake news epidemic and sought to enhance controls to mitigate future occurrences.
It’s become harder to gain media coverage. Likewise, securing coverage in down months like December and January can challenge even the most committed PR pros. Some may have little to no fresh content to pitch. But if you want your brand to remain relevant, you must be active in the public conversation.