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A sign posted on the door of a Chipotle restaurant in Portland, Ore. reads "temporarily closed due to a supply chain issue," on Monday, Nov. 2, 2015. An E. coli outbreak linked to Chipotle restaurants in Washington state and Oregon has sickened nearly two dozen people in the third outbreak of food borne illness at the popular chain this year. (AP Photo/Don Ryan)

Chipotle’s Latest Messaging Recipe for Moving Past E. Coli Crisis

September 22nd, 2016 by

In the many months since its E. coli outbreak and the subsequent cleanup, Chipotle has made several attempts to rebuild trust in the brand. The release of the short video, “A Love Story,” did little to divert attention away from E. coli. Not even free burritos could bring the masses back into its restaurants. The new campaign meets customers’ fears head-on, a smart move that might have appeared bolder had it launched sooner.

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3 C-Suite Arguments Against Launching on Snapchat—And How PR Pros Can Counter Them

September 22nd, 2016 by

Communicators know Snapchat is a powerful tool for audience engagement, but that means nothing if they’re dealing with a skeptical C-suite. Limited metrics, doubts about the platform’s staying power and a reluctance to stretch lean social media budgets further are just a few of the arguments communicators might encounter when proposing a Snapchat channel launch.

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4 Ways to Engage the World on Instagram

September 21st, 2016 by

At the risk of sounding obvious, you need to have strong visuals to have a good Instagram presence. This is not something that comes naturally to some brands, especially nonprofits and B2Bs. With a little help from some communicators at the top of their game, however, anyone can put a strategy in place that will make their Instagram feed more engagement-friendly.

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How to ‘Fuse’ Snapchat’s Immediacy and Memories to Boost Your Message

September 21st, 2016 by

Snapchat is known for its informality and immediacy. For communicators seeking to control their brand’s messages, however, those two descriptors could be reasons to stay away from this hot, new tool. Sarah Maloy, director of social media and external video at Fuse Media LLC, the parent of cable music network fuse, has managed to meld (yes, we could have said fuse) Snapchat’s in-the-moment tone with various corporate strictures.

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4 Questions (and 8 Tips) to Help You Master Writing for SEO

September 20th, 2016 by

It turns out that one of those right-brain skills—good writing—may be the best SEO weapon available. Now more than ever, SEO success depends on strategic writing skills. Creating content that satisfies search engines’ need to deliver useful information improves Google search rankings.

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Mars Inc. Shows Human Touch in Response to Skittles-Syrian Refugee Analogy

September 20th, 2016 by

Mars Inc., owner of the Skittles brand of candy, waited five hours to release a statement in response to a tweet from Donald Trump Jr. that used an image of a bowl of Skittles and the brand name in a political message posted to Twitter. Those five hours were put to good use.

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A Taste of Dunkin’ Brands’ ‘Carrot and Cake’ Snapchat Strategy

September 19th, 2016 by

PR pros understand the importance of a great hook in storytelling. But how do you employ such hooks on Snapchat, where you have just one day to get noticed before that crucial opening moment disappears, along with the rest? Melanie Cohn of Dunkin’ Brands says that success lies in crafting an enticing hook that keeps audiences along for the ride, and following through with a matching payoff within the platform’s 24-hour window.

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4 Guidelines for Building a High-Impact Brand

September 19th, 2016 by

Our job is to develop the visual and verbal brand an organization will use to tell their story, and to write, design and produce the communications that will bring that brand to life. But unless we start with a shared understanding of how brands are built, grown and promulgated, we won’t be as successful as we—and our clients—want to be.

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Honesty, Accountability, Apology, Investigation Urged for Wells Fargo

September 19th, 2016 by

You saw the headlines Sept. 8 and 9 discussing the record payment of $185 million Wells Fargo made to regulators. The basic details surrounding the reason for this fine also are well known: Some 5,300… Continued

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The Week in PR

September 19th, 2016 by

A recap of the week’s news in PR, including announcements about people. The lead item looks at how Twitter might have found itself a good niche live streaming NFL Thursday Night games. Another item notes that Heather Bresch, CEO of EpiPen maker Mylan, this week will be in the hot-seat on Capitol Hill explaining how her company can justify raising prices of the life-saving device by some 400%.