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The Takeaways Behind 6 Shake-Up Show Tweets

July 5th, 2017 by

If you followed this year’s sold-out Social Shake-Up Show online, you know the FOMO-inspiring tweets and posts were flying fast and furious. Here are a curated set of six tweets from the event—from attendee Kelly Stone, social media manager from CompTIA—showcasing some of her key takeaways, including the need to produce influencer guidelines, the value of vulnerability and why you should always put your followers first.

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Disney’s ‘Pirates of the Caribbean’ Ride Hits Choppy Political Waters

July 3rd, 2017 by

Sometimes you hear about a change being made in the name of optics and think “wow, how has that escaped an update for so long?” Such is the case with a section of the “Pirates of the Caribbean” ride at Disneyland Resort known as the “Wench Auction,” which features animatronic women characters tied together to be auctioned off for marriage to lusty buccaneers.

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Why Pepperidge Farm Always Remembers to Trust Its Influencers

July 3rd, 2017 by

Influencer marketing can significantly extend a campaign’s reach, but only if it comes off as genuine—if it’s done right, it doesn’t seem like marketing at all. The trick is to ensure that the brand and product align with the influencer’s passion, says Anna Ritchie, social digital manager of integrated marketing at Pepperidge Farm. Ritchie, who will speak to the issue at PR News’ Digital and Marketing Show Oct. 17-19, in Miami, offered a couple of lessons learned in working with influencers.

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3 Ways Mashable Promotes Its Facebook Live Broadcasts

June 30th, 2017 by

Gone are the days when merely producing a Facebook Live broadcast was enough to give your brand an automatic algorithm boost. The promotion leading up to and following a Facebook Live broadcast is as crucial as the quality of the stream itself for winning and retaining viewers, according to Tracey Edouard, social media producer at Mashable and host of Mashable’s #BizChats Facebook Live series.

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Snapchat Update Lets Users Design Custom Geofilters In-App

June 29th, 2017 by

Paid social just got a little easier on our favorite ephemeral social network. Snapchat announced that users can now design Custom Geofilters within the app via an easy-to-use interface. Just open the Settings menu, tap On-Demand Geofilters and you’ll be able to select from a list of occasions, such as Graduation, Wedding and Birthdays. Then you can choose from a number of templates and edit them with the same text, Bitmoji and sticker tools that you use on snaps.

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How PokerStars Managed Its FBI Crisis

June 29th, 2017 by

Imagine that one day you wake up to find that your brand’s web domain has been seized by the FBI and there is a warning blazoned across the page alleging the brand and its customers have committed federal crimes—and that prison time and fines may be involved. Reputation trouble doesn’t get much worse than that. But this was exactly the situation PokerStars found itself in.

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3 Things Communicators Need to Know About Snapchat’s Snap Map Feature

June 28th, 2017 by

Snapchat introduced a new tracking feature called Snap Map last week, allowing users to share their location as well as see where their friends are and, in some cases, what they’re doing. While the new tool has raised some privacy concerns, it also has some implications for brand communicators— it could become a great tool for event-based promotion and local businesses, says Andrea Limas, social media strategist for the University of San Francisco, and Kristy Gillentine, vice president of public engagement at Drive West Communications.

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How to Win More Budget for Social From Skeptical Senior Leaders

June 27th, 2017 by

Many social media teams lament that they don’t have enough budget, headcount or support to have a real impact on the business. Yet it’s often these same teams that fail to connect the dots. Your senior leaders don’t care about likes and retweets, they care about impact on business results. Here’s a four-step process on how to frame the discussion and speak their language to get more headcount and budget for social.

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5 Ways Amazon Is Communicating Its Whole Foods Acquisition to Investors

June 26th, 2017 by

On June 16, Amazon announced its $13.7 billion acquisition of Whole Foods in a press release. But what does its messaging look like to its investors and top stakeholders? In the 10 days since the press release and accompanying front-page headlines, messaging for investors has centered on sales, showing that automating more jobs is a good thing, aligning with government priorities and maintaining a CSR narrative. Here are five ways Amazon has been communicating the acquisition as a benefit to investors.

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Where Should Social Media Live in Your Organization?

June 26th, 2017 by

For the past decade, people have argued about where social media should sit in a company’s organization chart. But ultimately, there’s no such thing as a one-size-fits-all approach—social media’s location should be a direct reflection of a business’s core priorities. For some organizations, social media is best seen as an extension of customer service, while for others, it may make more sense to locate it within marketing or communications. Here’s why.