Infographic: 5 Ways Brands Can Turn Instagram Audiences Into Content Heroes

August 25th, 2017 by

Swipe, skip or scroll, audiences are increasingly dismissing advertisements on Instagram. Many users take to the platform primarily to promote their individual interests, and smart brands must think about how to give audiences the spotlight rather than the other way around. Here are five ways communicators can use the tactic to convert Instagram audiences into content heroes.


7 Ways to Start Evaluating Your Crisis Plan

August 24th, 2017 by

The experts we talk to routinely stress the importance of having a crisis plan. Of course, as we all learned when writing papers in school, it’s not enough simply to do the initial work—we must revise mindfully and make important adjustments. Attempting to appraise every aspect of your plan is intimidating and overwhelming, so start the evaluation process in stages.


Mayweather or McGregor: Who Wins at Social Media?

August 23rd, 2017 by

The contest Saturday night between boxer Floyd Mayweather Jr. and mixed martial artist Conor McGregor is being called a fight, but really it’s an event. A PR event. The hype surrounding it has been tremendous. So, just for fun, which of these two athletic welterweights and social media heavyweights would you choose as your brand’s ambassador? We might have the answer.


How to Get a Tuition-Free Crash Course in Media Relations, Part II

August 22nd, 2017 by

As we know, the best PR pros are constantly learning in a variety of ways. Arthur Solomon argues that even if you lack the money to fund continuing education courses or seminars, PR pros can learn a great deal just by observing the actions of politicians in Washington, D.C. Following up on his July 14 post, here are more lessons from a tuition-free crash course in media relations.

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Crisis Report Card: Merck CEO Moves First; Kaspersky CEO Gets Blustery

August 22nd, 2017 by

Katie Paine grades the crisis response of Merck, whose CEO took a stand against the President that eventually led to the downfall of two White House advisory groups, and Kapersky Lab, which whiffed when its integrity was questioned.

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How Airbnb Teamed Up With National Geographic for the Ultimate Eclipse Experience

August 21st, 2017 by

You can’t always do it alone. To capitalize on a huge trend or event, sometimes your brand needs the perfect partner. Such is the case with the 2017 total solar eclipse. The ultimate eclipse experience involves traveling to an ideal location and learning about the cosmic phenomenon under expert guidance, and Airbnb and National Geographic realized that they could make this a reality by working as a team.


How PR Pros Can Avoid Overused Phrases to Express Sympathy

August 18th, 2017 by

With the current new cycle’s emphasis on crises, the need for brands and their CEOs to respond with appropriately has become paramount. Sadly, many times these crises call for communicators to craft expressions of grief. One issue, though, is that some phrases can be overused to the point of losing their effectiveness on listeners or readers. This is known as semantic satiation. Here are tips to help communicators be more effective with the words they use to express grief in public statements.


How BET Networks Taps Into Talent for Influencer Marketing

August 18th, 2017 by

Influencer marketing can come in many shapes and sizes. Some companies utilize outside influencers, and some focus on employees. For Tatiana Holifield-Arthur, senior director of social media marketing strategy at BET Networks, influencer marketing means using its on-air talent to achieve a multiplier effect with the network’s huge following.

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What the #Resistance Can Teach Brands About Twitter

August 17th, 2017 by

If you’ve forgotten the power of Twitter, or ever doubted it, we can look at examples from the #Resistance movement this week to find evidence of the platform’s might. In the wake of Charlottesville, here are four things brands should consider when determining how/if they should take a stance.

5 Cs

How to Use the 5 C’s When Drafting a Crisis Response

August 17th, 2017 by

In a crisis, a solid framework can make sure you’ve touched on all the major areas you need to communicate and that you haven’t overlooked something major. When the goal is to demonstrate responsibility and leadership, these “5 C’s” can cover all your bases for a reassuring and competent response.