KPI Cheat Sheet for 4 Specific Brand Goals

April 23rd, 2018 by

Most measurement initiatives proceed in three stages: defining the goal, determining the KPIs that align with the goal and communicating the results to senior leaders. But the devil is in the details. Given the mountain of data available to communicators, moving from the first to the second step—from defining the goal to identifying specific KPIs that will help you achieve it—can be a mighty challenge. Here’s a segmentation of metrics aligned with four main business goals, including measuring brand reputation and sales leads.


For Brands, YouTube’s Reach and Low Cost Still Outweigh Risk of Ads Running on Embarrassing Channels

April 20th, 2018 by

YouTube is once again in hot water for running ads on channels promoting disturbing content, a CNN investigation has uncovered. More than 300 organizations had their ads running on channels promoting Nazis and North Korean propaganda, to name two. For now, brands are still willing to take the risk.


What Vero Knows That Some Other Brands Should Learn

April 20th, 2018 by

Vero, the no-ad, no-algorithm social media app may go the way of Meerkat, Ping and Orkut. Time will tell. Still, brands can learn a few things about transparency, listening and authenticity from Vero’s early success. The bottom line: Customers across all industries value transparency in paid and organic messaging as well as increased attention to consumer insights.


Snapchat Ties Bottom Line to Ad Spend With Shoppable Lenses

April 19th, 2018 by

Snapchat has announced a new feature, Shoppable Lenses, that aims to win brands’ advertising dollars by trading “soft” metrics like opens and impressions for clickthroughs, conversions and calls to action that can be tied directly to sales. The feature, which uses Snapchat’s AR lenses and allows users to virtually try a new product, could be a game changer for B2C brands, while acting as a proof-of-concept for companies wary of the platform.

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How Southwest Communicated News and Empathy in the Aftermath of Flight 1380

April 18th, 2018 by

As communicators know, crisis communication begins well before a crisis occurs. Southwest’s communicators demonstrated they were prepared for April 17’s fatal incident aboard flight 1380 from NY to Dallas. Beyond their technical competence, Southwest used several tactics to inject a human touch in its crisis communications.


Starbucks Doubles Down on Its Philly Incident Apology

April 18th, 2018 by

Starbucks has had a rough week after an issue of racial discrimination at one of its stores in Philadelphia led to national headlines. In response, the company has gone beyond the traditional CEO apology and announced that it will close more than 8,000 stores across the U.S. for one day for antibias training among its employees.

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Why It’s Dangerous to Rely Too Heavily on Native Social Media Analytics

April 18th, 2018 by

Social media has become the foundation for communications measurement, in part because each platform comes with its own analytics feature that communicators can use to measure an endless variety of outputs and outcomes. But it’s important to remember that only using the native analytics features will not give you a full picture.


Beauty Sector Tops B2C Consumer Engagement in Q1’18; Content Off 13%

April 17th, 2018 by

The social trends of 2017 seem to continue into 2018. In our first look at U.S. B2C brands for 2018 we see companies generally posting fewer pieces of content, but gaining consumer engagement. The data provided to us exclusively by Shareablee shows beauty and fashion brands dominating the first quarter of 2018 in terms of consumer engagement with social posts on Facebook, Twitter and Instagram.


Global PR Industry Concerned With Ethics, Though Plans for Improvement Seem Unclear

April 17th, 2018 by

Ethics has become an issue for businesses, including PR. The new Global Communications Report from the Center for PR at the USC Annenberg School for Communication and Journalism finds PR pros and students certainly are concerned with ethics and the public’s perception of PR’s ethics. The respondents are less clear about what to do about it.


Knowing Your Audience Now Involves Using Data to Understand Its Rhythms

April 17th, 2018 by

Knowing your audience may be the first rule of communications and marketing. Part of that knowledge is understanding the type of messages your audience craves. A new study from Bain & Company collaborating with Google argues the best companies have added timing to their knowledge base. Using technology and measuring their results, they find the best time(s) to send messages to customers.