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Snowed In? Warm Up With 3 Influencer Campaign Tips From Sunny SoCal

February 9th, 2017 by

If you’re trapped at the airport or at home in the first (and hopefully last) blizzard of 2017, PR News has you covered with reading material: These sunny influencer tips from the Los Angeles Tourism & Convention Board will have you thinking of warmer days in no time. Bill Karz, vice president of digital marketing at L.A. Tourism and Convention Board, shares influencer tactics as a sneak peak of his session at PR News’ Digital Summit, Feb. 24 in Huntington Beach, CA.

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Instagram Stories or Snapchat Stories: How to Decide Which Is Best for Your Brand

February 8th, 2017 by

Instagram and Snapchat feature Stories, which gives users the ability to post (and view) ephemeral photos or videos that can be viewed for up to 24 hours. This is a fairly recent for Instagram—it took hold in fall 2016. Fast forward a few months, and users and brands have had time to play with both apps, gauging which (if either) is a useful tool to reach fans and customers. With two strikingly similar options, which is best for your brand?

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7 Key Trends in Online B2B Customer Communities

February 8th, 2017 by

Online communities can deliver a richly rewarding experience for the organizations that create them and the members who participate in them. But as more B2B customer communities crop up, how is this space evolving? Here are seven key trends our research uncovered.

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Launching a Video Campaign? Use This Checklist First

February 7th, 2017 by

The top social platforms see upward of 22 billion video views per day.That number is expected to climb this year. PR pros who haven’t yet integrated video into their campaign strategy are likely missing out on reaching significant portions of their audiences. But that doesn’t mean they should jump into video without a solid game plan or expect to go viral on their first attempt.

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After Super Bowl Ads, Where’s the Social Media Follow-Up?

February 6th, 2017 by

None of the brands behind the most-talked-about Super Bowl ads (Budweiser, Mr. Clean, Skittles, Kia, Audi), took to Twitter and Facebook the morning after the Big Game when the water-cooler chatter was in full swing. Why?

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How Brands Should Respond to Negative Online Reviews

February 6th, 2017 by

Brand reputation is built on the public’s critical judgment, pro and con. And that feedback is coming from every direction, posted as comments and star ratings on review websites that have a big influence on potential customers. As most things are with the internet, online review sites are double-edged swords. Positive ratings slice through advertising and SEO clutter to bring new customers and life to your enterprise. But credible-sounding negative reviews can cut the heart out of your marketing effort before prospective clients have a chance to learn anything about you directly.

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How Brands Can Use Social Media and The Personal Touch to Prepare For and React to Crisis

February 6th, 2017 by

Uncertainty could be one of the handmaidens of crisis. So you can imagine the mood in Washington, D.C., as a new administration transitions into the White House. Presidential transitions often are bumpy, even when the new administration is from the incumbent’s party (think the balky path from the Reagan White House to the Bush team in 1989). The phones of brand communicators and PR firms alike are ringing a lot at the moment. Many of the calls are about crisis or potential crisis. As such, we asked communicators who will be speaking at PR News’ Crisis Management Boot Camp in Huntington Beach later this month for best practices to prepare for and react to crisis.

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10 Questions Your Research Partner Should Ask You

February 6th, 2017 by

With budgets renewed and a still-fresh calendar, this is the time of year many PR pros renew their interest in evaluating past performance and planning for future success. In response, PR measurement, evaluation and research become increasingly important. As research takes shape, whether you are implementing a new program or rethinking existing approaches, communicators work with research partners to create structured, tailored plans to meet objectives and beat expectations of internal stakeholders. Below are questions your research partner should be asking.

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Coke, Pepsi Battled Socially on Super Sunday 50

February 6th, 2017 by

By now you know the score, but the real Super Bowl stakes were social. Shareablee data below shows brands with the most consumer engagement for the 2016 Super Bowl. Pepsi might reign this time. Talkwalker’s image-recognition software eyed 40K Super Bowl-related posts last week and told us consumers saw Pepsi’s logo more than that of any other brand by far.

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The Week In PR

February 6th, 2017 by

Our weekly roundup of news items, trends and personnel moves from the past week. This edition highlights Snapchat’s IPO announcement, Volkswagen’s pyrrhic victory and a new book from Marian Salzman.