The major takeaway of Arthur W. Page Society’s spring meeting was that for PR pros the future is uncharted but, in light of some of the cultural indices, loaded with opportunity.
If you’re not listening to employees closely and vesting them with legitimate responsibilities, they eventually are going to stop listening to you.
As with all aspects of the client-agency dynamic, expectation setting and feedback is a key aspect of success.
In some ways Sarah Thomas can be seen as a one-size-fits-all response to the league’s PR problems.
For communicators, particularly on the B2B side, it’s a constant challenge to make sure that when they or their boss is presenting new information and/or ideas to the public the message is clear and unequivocal.