It’s been a tough day for Delta Airlines. But it’s been even more excruciating for the company’s customers. The company seems to be doing its best to keep passengers informed and is offering refunds and waivers for ticket exchanges, which are both good things. But as technology becomes more heavily integrated into the airline industry, these types of outages and glitches are becoming major problems for airline brands. Only a few weeks ago, on July 20, Southwest Airlines experienced a similar technology related problem that caused days of delays and cancellations.
Any discussion of “thought leadership” should start with an acknowledgement that virtually everyone outside the communications field hates the term. Editors and producers see it as a symbol of all that’s wrong with public relations. Yet in spite of the cliché, positioning your executives as, well, leading thinkers remains a critical component of any successful corporate communications effort—especially when your company has passed the “media darling” stage when it’s making all the news.
The key to keeping an audience in its seats can be divided into three areas: what you say, what you show and how you present.
B2C brands don’t seem to be listening to tales of gloom about Twitter, at least not the brands that have the most consumer engagement, according to data provided exclusively to PR News by Shareablee.
The one-page document is a digestible way for senior leaders to view quarterly output. In addition to containing a slew of data, the infographic with the “high-tech look” scores points with the senior leaders.
Snapchat is a great way to reach audiences in a consumable fashion. But if you’re just going to regurgitate the same content you use on television and other media platforms you’re going to struggle.
After a 2-year-old boy was killed June 14 by an alligator at Walt Disney World, a brand representing magic seemed to be without pixie dust. In today’s news cycle, it is impossible for companies, especially those as large and iconic as Disney, to hide from online critics who thrive on call-outs of organizations undergoing a crisis.
Like almost everything in the digital space, SEO is in a constant state of flux. Driven by Google’s mandate to give web searchers the best possible experience, algorithms are continually tweaked to deliver on that promise. The only way for communicators to stay relevant in such a space is to stay informed and always use the latest tactics. To decode SEO in general and comprehend where it’s going, you have to understand where it’s been.
Always be careful of what you put in writing and what you say, in person or over the phone. With all the hacking going on it’s now more important than ever to remember that “mum’s the word.” Information not to be distributed to the media should never be discussed in public places and should only be discussed on a need-to-know basis.
Anxiety will run high during the Aug. 5 opening ceremonies for the 2016 Summer Olympics in Rio de Janeiro, especially for Olympics organizers and the Brazilian organizing committee. They’re already dealing with three (by our count) categories of ongoing crises specific to the Olympic Games, and a fourth potential crisis that is the stuff of nightmares.