Having open channels of communication from company down to employee may be important, but having efficient ways to listen to employees is absolutely essential.
Southwest Airlines’ social business org chart.
Envision a nationally televised debate among leaders in Public Relations. Who you picture on that stage is a pretty good indicator of the state of our profession. To keep the personalities out of this for now, what issues would you want debated? What are the themes resonating now that also will prepare us for a […]
It’s practically a given that Southwest knows how to handle itself in good times and in bad—yesterday’s electronic customer service breakdown that hobbled passenger and luggage check-ins was one of the bad.
Each year, we survey thousands of team members to gauge their satisfaction with internal communications.