Internal Communication

It’s a fair assumption that integrating PR and marketing is a good way to achieve long-term business results.

Sometimes a survey stands alone. Its data is acknowledged and then placed on a shelf to gather dust. Last week’s PRSA Foundation study of the attitudes of young Black and Hispanic PR professionals is meant to kick off a larger effort.

Having open channels of communication from company down to employee may be important, but having efficient ways to listen to employees is absolutely essential.

Southwest Airlines’ social business org chart.

As a writer, your goal is to break the boundaries of your own voice, so you can write with a fresh perspective.

The question everyone seems to have is: How do I grow and succeed? Here are seven tips to consider.

Envision a nationally televised debate among leaders in Public Relations. Who you picture on that stage is a pretty good indicator of the state of our profession. To keep the personalities out of this for now, what issues would you want debated? What are the themes resonating now that also will prepare us for a […]

Envision a nationally televised debate among leaders in Public Relations. Who you picture on that stage is a pretty good indicator of the state of our profession. To keep the personalities out of this for… Continued

It’s practically a given that Southwest knows how to handle itself in good times and in bad—yesterday’s electronic customer service breakdown that hobbled passenger and luggage check-ins was one of the bad.

Each year, we survey thousands of team members to gauge their satisfaction with internal communications.