For good or for bad, the old adage that "the customer is always right" still rings true today. But in the age of social media, PR pros must pick their battles with customers wisely.
Digital & Technology
PR and Customer Service: Every Customer Counts, Especially the Angry Ones
September 26th, 2011 by Jason Falls and Erick DeckersFor good or for bad, the old adage that "the customer is always right" still rings true today. But in the age of social media, PR pros must pick their battles with customers wisely.
How to Brief an Infographic Designer
September 26th, 2011 by Laura HamptonAs infographics continue to fascinate and grab the attention of editors and readers alike, consider these five steps on how to brief a designer to ensure a brand’s infographic hits the mark.
How to Brief an Infographic Designer
September 26th, 2011 by Laura HamptonAs infographics continue to fascinate and grab the attention of editors and readers alike, consider these five steps on how to brief a designer to ensure a brand’s infographic hits the mark.
Twitter Watch: Did a Mea Culpa by Netflix CEO Reed Hastings Turn Negative Customer Vibes Positive?
September 26th, 2011 by PRNEWSAfter Netflix’s service change announcement in July, the company’s stock, customer base and sentiment on Twitter all took major hits. Two months later, CEO Reed Hastings’ public apology earned little positive uptick, but less negative chatter.
Zuckerberg at F8: All Media Lead to Facebook, and Stay There
September 22nd, 2011 by PRNEWSMark Zuckerberg announced at the F8 Developers Conference "Timeline" and a wave of open graph apps intended to both humanize the social network and make it the fulcrum for all media.
Google Ups the Ante in Advance of Facebook’s f8 Developer Conference
September 21st, 2011 by PRNEWSIt’s gloves off for Google: Three months after launching its invitation-only Google+ social network, the company has opened it to the public, directly challenging Facebook.
Social Links and Buttons on Web Sites Drive Mentions
September 19th, 2011 by PRNEWSTweet this: Twitter share buttons, seen on more than 40% of the Web’s top 10,000 sites, generate seven times the social media mentions than sites that do not.
Gamification: Communicating Smarter by Allowing Customers and Prospects to Play
September 19th, 2011 by PRNEWSMore and more B2B organizations are turning to game technology to build skills, knowledge and drive customer and/or employee participation.
Gamification: Communicating Smarter by Allowing Customers and Prospects to Play
September 19th, 2011 by PRNEWSMore and more B2B organizations are turning to game technology to build skills, knowledge and drive customer and/or employee participation.