Crisis Management


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GM’s “Internal” Recall Video Really Meant for Wider Audience

General Motors’ chief executive Mary T. Barra explained the company’s second massive round of recalls in as many months, saying, “Something went very wrong in our processes in this instance, and terrible things happened.” | MORE »

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Target Photoshops its Way Into Bad PR

Target’s “Thigh Gap” results in major blowback for the retailer.  | MORE »

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Crisis-Proof Your Social Strategy With Policies, Protocols and Community Trust

For brands, a crisis management strategy needs to include preparation not only at a managerial and media relations level but also at a social level. | MORE »

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Managing PR for Tourism Clients When Natural Disasters Strike

Ongoing communications continues throughout the duration of the storm, until the “all clear” is given and PR can alert U.S. media that the area is back in business for visitors. | MORE »

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How Should Google Respond after Anti-Glass Attack?

For the tech giant, creating the potentially revolutionary product was the easy part. Now comes the hard part—deciding whether or how to help people use it in a society that may not be ready to accept it. | MORE »

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How Can Justin Bieber Clean Up His PR Image?

Bieber’s recent actions have sparked some negative press, which may erode his brand and turn off his fancies, which is composed mainly of teenage girls. | MORE »

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How Under Armour Did (and Duke Energy Didn’t) Respond Well to Crisis

When U.S speedskaters, who were widely favored to grab the gold, failed to even come close, the search for a “culprit” was on. | MORE »

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Under Armour Grabs the Gold in Communications

It’s a model for crisis management: Under Armour CEO Kevin Plank responded to the criticism politely, defended his brand and refused to sling mud back at his detractors.  | MORE »

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PR Insider: Don’t Be Stifled by PR Tenets

Here is some abridged contrarian thinking about how to approach important aspects of PR that you didn’t learn in school. | MORE »

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Chevron’s Pizza Party PR Fails to Make Amends

The Appalachia division of Chevron distributed 100 gift certificates for free pizza to Pennsylvania residents after a natural gas well explosion. | MORE »

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