Crisis Management


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Reputation Alert: Your Stakeholders Have Long Memories Post-Crisis

When the Makovsky Wall Street Reputation Study began four years ago, the financial sector was just beginning to heal after being bruised and battered. | MORE »

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Top 3 Considerations for the Crisis PR Environment in 2015 and Beyond

This ain’t your father’s crisis PR. It’s time to adapt. | MORE »

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Facebook Responds to Criticism of ‘Safety Check’ Disparity

Facebook took the high road when criticized about why it failed to activate Safety Check for Beirut but did so for Paris. | MORE »

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Coca-Cola, KIND Execs Discuss Link Between Products, CSR and Transparency at PRSA Day 2

Green Bay Packers head coach Vince Lombardi once said, “It’s not whether you get knocked down, it’s whether you get up. The greatest accomplishment is not in never failing, but in rising again after you fall.” The same can be said for brands. | MORE »

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2015 Digital PR Awards: Digital PR Team of the Year – Nonprofit

Winner: UN Foundation The job of the United Nations Foundation’s Digital Public Relations team is to help tell the ongoing story and accomplishments of the UN Foundation and more than a dozen of its campaigns … | MORE »

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Command-and-Control Political Brands Have Plenty to Learn From Chipotle

In this Instagram / YouTube –fueled media environment, we should know by now attempting to control your message generally leads to more headlines and bad press.  | MORE »

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A Social Media Checklist for Your Crisis Communications Plan

In this excerpt from PR News’ Book of Crisis Management Strategies & Tactics, Vol. 8, Ann Marie van den Hurk lists six recommendations for integrating social media into every crisis scenario your brand or client might face. | MORE »

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3 Things Chipotle’s Done Right Post-E. Coli—and a Few Misses

How Chipotle has reacted to a possible E. coli outbreak in six of its outlets. | MORE »

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6 Rules to Live by When a Social Media Meltdown Threatens Your Brand

Social media is like a megaphone. It can broadcast the good, and it can turn whispers of discontent into yells that millions can hear. | MORE »

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VW’s Letter to Owners Works Because It’s Brief, Informative, Apologetic and Accepts Blame

These types of communication have a huge influence on the fortunes of the affected company for years, so getting them right is important. | MORE »

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