Crisis Management


avatar

Rolling Stone Magazine Backs Off a Tarnished Story, But Not Competely

The crisis may prove a cautionary tale for communicators on how to contain the damage when the story turns out to be wrong.

 | MORE »

Comments Off

avatar

NYPD Responds to #ICantBreathe with #WeHearYou and Faces Backlash

The NYPD has fallen prey to another Twitter miscue after a high-ranking officer responded on Twitter to the public reaction of grand jury decision.

 | MORE »

Tags: , , , | 4 Comments

avatar

Janay Rice’s Editorial Approval Deal With ESPN Becomes Part of the Story

The revelation that Janay Rice had editorial oversight for her bylined ESPN piece provides a look into the PR machinations behind the article that was almost certainly unwanted.

 | MORE »

Comments Off

avatar

Even Twitter’s CFO Has Trouble Using Twitter

Using Twitter can sometimes be confusing, and on Monday the company’s CFO proved it when he mistakenly tweeted publicly what was supposed to be a direct message, revealing plans to buy an unspecified company.

 | MORE »

Comments Off

avatar

Thanksgiving Shopping: Brands Justify Opening/Closing for Black Friday

In the race to capitalize on the increasing commercialization of the holidays, Black Friday and Gray Thursday have sent more Americans to work on Thanksgiving in both early morning and late night store openings.

 | MORE »

Comments Off

avatar

Communication Lessons From the Ebola Outbreak

Through my work with Linking the World, I’ve been involved in coordinating efforts during numerous crises, including the Ebola outbreak. While each situation is unique, the importance of effective communication in these instances isn’t.

 | MORE »

Comments Off

avatar

Computer Engineer Barbie Needs Men to Fix Her Computer Problems

The “I Can Be” series of Barbie dolls and books, which is designed to focus on female empowerment, is the latest Barbie product to spark outrage.

 | MORE »

Comments Off

avatar

Buffalo Bills Mobilize Community for Stadium Snow Removal

With Buffalo’s home stadium buried in snow and Sunday’s game in jeopardy, the Bills have decided to reach out to local fans for help.

 | MORE »

Tags: , , | Comments Off

avatar

An Uber Exec’s Case Study in Bad PR

PR pros, take note: For most any corporate executive, going after his or her media critics is usually a no-win proposition.

 | MORE »

Comments Off

avatar

Six Questions in Search of Crisis Communications

While gut instinct may prove a legitimate guide, I’ve found that asking a few simple questions can make choosing which projects to bypass a lot easier.

 | MORE »

Comments Off