Crisis Management

‘Painfully Awkward’ Rob Lowe Ad Draws Ire From Advocacy Group (and Earned Media)

November 5th, 2014 by

Shy bladder sufferers are less than amused by a new ad in which “painfully awkward” Rob Lowe says that he can’t urinate in public. The International Paruresis Association wants the ad pulled. DirectTV says no go. Either way, the kerfuffle is another example of “earned” media generated by paid media.

It’s Election Day. Here’s What Communicators Can Learn About Media Relations From Politicians.

November 4th, 2014 by

As Election Day 2014 kicks into high gear, PR pros should pay close attention to how the candidates present themselves as the results are tallied.

After Virgin Galactic Crash, Richard Branson Shows How to Communicate in Crisis

November 3rd, 2014 by

In times of crisis, especially deadly ones, having a strong leader is the best—perhaps the only—remedy for emotional deflation. In Virgin Galactic’s case, Richard Branson didn’t leave his company wanting.

PR Lessons for Dealing With a Protracted Crisis

November 3rd, 2014 by

When people are trying to sully your brand’s reputation without merit, keep a laser-like focus on the organization’s mission and vision.


Crisis Communications at Work in NYC Ebola Case

October 24th, 2014 by

Last night’s press conference to share information about New York City’s first Ebola case was a demonstration of crisis communications in action.

Dropbox Hack Raises Cloud Safety Questions, But Your Stuff Is Safe

October 14th, 2014 by

Dropbox says that stolen credentials posted to Pastebin on Monday were not taken from their servers but from an unspecified third-party. After last week’s Snapchat hack, there is reason to worry about the future safety of your information.

Human Face Needed in Ebola Crisis Management Effort in U.S.

October 13th, 2014 by

As fears of an Ebola epidemic rise in the U.S., politicians and journalists have been asking who exactly is in charge of fighting the disease here and communicating key messages.

After a Scandal, PR is Only as Effective as the Reforms

October 13th, 2014 by

The Secret Service has been hammered by the media since 2009 because of the string of embarrassing security breaches that have put the agency’s credibility in jeopardy. The latest episode happened September 19, when an armed intruder jumped over the White House fence and ran into the residence.

UPS, FedEx Seek Change in Holiday Shopping Message

October 3rd, 2014 by

UPS and FedEx are trying to change the message to keep this holiday shopping season from turning into chaos. But will retailers go along?

Nicole Hall

Walmart Blames Tracy Morgan for Not Wearing Seatbelt in June Crash

September 30th, 2014 by

“Keep Tracy Morgan’s name out of headlines,” would be one of the more blameless strategies Walmart could have adopted. But on Monday, the company filed federal court papers claiming that Morgan’s injuries were caused by his failure to wear a seatbelt.