Crisis Management

Recruiting the ‘Richmeister’ as Pitchman Backfires on State Farm

September 23rd, 2014 by

State Farm, which promotes immunizations awareness as a way of preventing the spread of viral diseases, probably should have been aware of Rob Schneider’s stance on vaccinations before they launched the ad campaign.

Hits Keep Coming for the NFL, Eroding Reputation

September 22nd, 2014 by

For senior PR managers, the NFL scandals (and the league’s bumbling responses) hold several lessons. Perhaps the biggest takeaway is the need to set new standards without concern “for the gate” and strongly communicate those standards to the public.

Managing Crises in a Ever-Chaotic World

September 22nd, 2014 by

In addition to rethinking how (and how often) we monitor for potential issues, how we organize to effectively manage crisis situations must also evolve. Issues management expertise is no longer sufficient to succeed in this environment.

Apple’s HealthKit Delayed, and Communicators Are Left to Explain the Glitch

September 18th, 2014 by

Just hours before the iOS 8 rollout began Wednesday night, Apple discovered a bug in HealthKit, forcing the company to pull third-party apps designed to sync with the new service from the App Store.

Jane Vaden

Management Control Seems to be Slipping as NFL Crises Accelerate

September 17th, 2014 by

It’s getting worse. The various scandals now engulfing the National Football League are showing no signs of letting up. The league’s reactions to the scandals have been all over the map, and the damage to the heralded brand is exacting a serious toll.

What’s the Value of Shock PR? Urban Outfitters Appears to Mock Kent State Massacre

September 16th, 2014 by

The conventional wisdom is that there’s no such thing as bad PR. If you’re being talked about, there’s business value. And anyway, you can always apologize for your transgressions later, right? When you write about… Continued

PR Pros Need Better Strategies to Handle Crises

September 15th, 2014 by

This year is no exception to the numerous PR crises that have been worsened by faulty actions of crises specialists and clients.

What Makes an Effective Crisis Spokesperson?

September 12th, 2014 by

A good spokesperson will deliver corporate messages correctly. A great spokesperson will earn the public’s trust. During a crisis, which is usually where corporate spokespeople are introduced, being an effective spokesperson is a tremendous advantage.

Did CBS Take Low Road by Canceling Rihanna?

September 12th, 2014 by

Skirting an issue like domestic violence to avoid controversy will send a message that your brand is callous and uncaring.

4 Ways to Prepare for a Social Media Crisis

September 10th, 2014 by

Whether the damage is self-inflicted or the result of a difficult topic resurfacing, professional crisis communicators argue that the success or failure of a crisis response depends on the preparation done before the crisis actually occurred.