Crisis Management

ashleymadison

Ashley Madison Breach: Another Reason Why PR and IT Need to Work Together

July 21st, 2015 by

PR pros should pay careful attention to the hacking of AshleyMadison.com.

Trouble Ahead Concept

6 Questions to Ask the Moment Your Organization Enters Crisis Mode

July 20th, 2015 by

Sure, there are more online tools (read: social channels) to help mitigate a crisis faster and cauterize the wound without incurring any serious damage. But what the Web giveth the Web also taketh away.

How to Handle Demanding Clients

July 20th, 2015 by

We all have them: Clients who demand the very best at any cost, with little thought to the burden they place on individuals, not to mention an agency’s collective sanity. Add in soaring expectations, tight timeframes and even tighter budgets, and you can throw any semblance of work-life balance out the window, right?

FOGLE

Subway Suspends Ties to Sandwich Diet Advocate Jared Fogle

July 8th, 2015 by

Subway wasted little time cutting its ties with longtime pitchman Jared Fogle after federal authorities raided Fogle’s Indiana home on Tuesday.

hamp

Toyota’s PR Chief Resigns Two Weeks After Prescription Drug Arrest in Japan

July 2nd, 2015 by

Julie Hamp, Toyota’s PR chief and the highest-ranking woman in its 77-year history, has resigned from her post, nearly two weeks after being arrested on suspicion of illegally bringing painkillers into Japan

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6 Steps to Brand Forgiveness After a Crisis

June 30th, 2015 by

Brands that suffer a crisis have to go through a six-step process of penance before regaining confidence in the community.

How to Protect Your Brand From Digital Information Leaks

June 29th, 2015 by

In an environment of bitter competition, overlapping priorities and increasing use of unsecured digital communications systems, the threat of information leaks is greater than ever. How can we, as communications professionals, implement safeguards to ensure our brand is protected?

takeitdown

How 5 Retail Brands Responded to #TakeItDown and Banned the Confederate Flag

June 24th, 2015 by

Merchandise displaying the Confederate battle flag is swiftly being prohibited from sale by major retailers in what has turned into a nationwide movement sparked by the killing of nine people at a historic black church in Charleston, S.C., last week.

williams

Who Media Trained Brian Williams?

June 23rd, 2015 by

Brian Williams’ “apology” interview with Matt Lauer has been panned by most reviewers. If Williams’ goal was to prove that he is ready to be reinstated as the anchor on NBC Nightly News—now or in the future—he didn’t accomplish it.

A Crisis Team Can Save Your Brand

June 22nd, 2015 by

It’s an occupational hazard for many companies: If the legal squad and the communications crew are unable to find a way to be responsive during a crisis, you’ll be left at the starting line while negative messaging runs free, the opportunity to protect your reputation gets lost, and your inability to respond weakens.