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Why Most People Abandon Online Forms and How Communicators Can Increase Response

May 1st, 2018 by

Doing research via online surveys often is a critical part of a PR campaign. More than that, online surveys and forms are important vehicles for brands to learn about their customers. Getting people to return them, though, can be difficult, a survey about surveys shows.

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PR Pros Urged to Double Down on Ethics, Education to Advance Trust

May 1st, 2018 by

We asked PRSA chief Anthony D’Angelo to provide his vision about what PR should be doing to boost its image as an ethical profession. This column is his response.

STORYTELLING

How ‘Relatable Storytelling’ Factors Into Microsoft’s, CompTIA’s and Golin’s Media Pitches

April 24th, 2018 by

Brand storytelling has changed from being about products to being about people, say our panel of storytelling pros. In addition, journalists are swamped and thinking about shareable content. The savvy PR pro can build a strong relationship with media by recognizing and reacting to this fact.

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60% of Global Brands Unprepared for GDPR; Just 28% Believe Data Regime Will Mean Big Changes

April 24th, 2018 by

GDPR has nothing to do with GDP, although some portion of gross domestic product may be needed to reach GDPR compliance. Seriously, a new study shows most firms are not ready for Europe’s GDPR regime, which comes into effect next month.

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B2B Content Posted, Engagement Fall in Q1 ’18; Videos Posted Rise 4%

April 24th, 2018 by

Last week we examined the top 10 U.S. B2C brands’ social activity in Q1 2018. Generating 2.1 billion consumer engagements across Facebook, Twitter and Instagram, B2C’s grew their consumer engagement 4%

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Facebook and Google Trust Is Eroding Yet It’s Too Early for Communicators to Abandon Ship

April 24th, 2018 by

Trust, thy name is not Facebook. Go, ahead, Google it. But is Google a trusted source? Joking aside, Facebook is not the sole tech brand with a trust deficit. Put Google in that category, based on a new Gallup

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Starbucks Made the Right Moves to Defuse Crisis Yet More Work Remains, PR Pros Say

April 24th, 2018 by

As we say in This Week in PR , you could look at the Starbucks situation in several ways: for a brand with such a progressive stance on diversity and inclusion, it didn’t deserve to get blasted the way it

The National Transportation Safety Board is onsite inspecting a Southwest airline plane after engine failure caused the plane to make an emergency landing at Philadelphia International Airport.

The Week in PR

April 24th, 2018 by

What’s in a Name? Is it fair to call the fatal accident that occurred aboard Southwest Airlines flight 1380 last week a PR crisis? Was what happened at a Philadelphia Starbucks April 12 a PR crisis

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How Southwest Advises Its CEO on Which Social and Political Issues to Address Publicly

April 17th, 2018 by

Should your brand and CEO address a social or political issue? How about one that on its face seems to have little to do with your company? Last week during an IPR conference in Washington, D.C., Southwest Airlines’ CCO Linda Rutherford discussed a mechanism the carrier uses to advise its CEO about the social and political topics he should engage with.

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Beauty Sector Tops B2C Consumer Engagement in Q1’18; Content Off 13%

April 17th, 2018 by

The social trends of 2017 seem to continue into 2018. In our first look at U.S. B2C brands for 2018 we see companies generally posting fewer pieces of content, but gaining consumer engagement. The data provided to us exclusively by Shareablee shows beauty and fashion brands dominating the first quarter of 2018 in terms of consumer engagement with social posts on Facebook, Twitter and Instagram.