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Two leading academic researchers weigh in on a scale that can help PR pros anticipate the needs of the public during a crisis, and respond accordingly.
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You know the line: social media is just not for B2B companies. Well, here’s some prime social success stories that disprove that theory.
Jon Goldberg describes how to develop a culture in which people at all levels are focused on managing risks and preventing crises from ever happening in the first place.
It’s critical to be able to tell the difference between a disgruntled customer and someone who wants to hurt your business—only then can you take the appropriate action.
It’s critical to be able to tell the difference between a disgruntled customer and someone who wants to hurt your business—only then can you take the appropriate action.
Buyers, not sales people, have the power these days. Here’s how to give your buyers the content they want.
Communicated correctly both internally and externally, soft benefits can really benefit your brand.
Too often, communicators take the easy way out when it comes to sponsorship evaluation. Here’s how to measure its real worth.
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