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For the PR Field, the Post-’Client’ Era Hasn’t Begun Just Yet

56% of respondents disagreed that PR marketing agencies would benefit by eliminating the term "client" from their vernacular. | MORE »

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The Quick Lowdown on PR Measurement From Hall-of-Famer Don Stacks

Don Stacks, director of the public relations program at the University of Miami’s School of Communication, still likes to correct the thinking that PR can’t be measured. | MORE »

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Six Tips to Mind Your Manners in the Workplace

Beth Haiken, VP of corporate citizenship and communications at Waypoint Homes, provides her six-point Princess Manifesto to stave off rudeness in the workplace. | MORE »

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Editor’s Pick: Video of the Week (2/7)

This New York Times video explains some low maintenance video apps that are designed to turn your smartphone’s library into short films. | MORE »

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Crisis Lessons Between a 30 Rock and a Hard Place

Stephanie Scott, social media specialist for American airlines, provides four lessons learned from the Alec Baldwin Words With Friends tweeting incident. | MORE »

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Instagram Solidifies Its Web Presence With Full Photo Streams

The popular mobile photo sharing app gives PR pros and communications execs full access to the community’s stream of mobile photos on the Web. | MORE »

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While Face-to-Face Interaction Rules with CEOs, Social Media Engagement is Expected to Explode

CEOs believe social media within five years will become one of the top two ways to engage customers, mainly at the expense of traditional media. | MORE »

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Reduction in Postal Delivery May Have a Big Impact on Your PR Efforts   

With the USPS killing off Saturday deliver of first-class mail, questions abound for its communications strategy, and how PR pros will be affected by the change. | MORE »

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Emotional Aspect of Customer Service Most Critical

One in three global respondents to a survey preferred being treated well compared with having their issues immediately resolved. | MORE »

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7 Media Relations Tips for Joe Flacco and Co. While on the Super Bowl Circuit

Joe Flacco may have won the Super Bowl MVP award, but the onus is on his surrounding PR staff to make his procession of media interviews pop. | MORE »

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