What did the airline learn from United’s guitar-breaking lessons four years ago? Not enough.
For PR pros, the good professor offers this piece of sagely advice: Try to understand people (read: your CEO, CFO, etc.) and your clients by observing them. Check out this "60 Minutes" story on how to design breakthrough… Continued
In seriously botching a civic engagement campaign for the city of Hamilton, Dialogue Parners learned some valuable lessons.
Here are the Twitter trends and strategies you’ll need to know about to make a social impact in 2013.
To get more of the big picture and think more strategically, sometimes a PR pro needs to tune out the 24/7 communications clutter.
Help a Reporter Out founder Peter Shankman provides three tips on how to best reach the mobile journalist.
More than a third of executives surveyed in Zeno Group’s Digital Readiness Survey said their CEO cares little about the company’s reputation in social media.
It’s a crisis when a company is called "a fraud" and is being investigated by the SEC. What can Herbalife do from a PR standpoint to stop the bleeding?
Although PR pros may not be grading math problems or reading through essays, here are five ways life as a communicator is akin to that of a teacher.