Subterfuge by Tweet: An Analysis of Twitter’s Crisis Response

July 20th, 2009 by

Late last week, Twitter co-founder Evan Williams reported that his personal Twitter account, email account, and the emails accounts of both his wife and another Twitter employee were all hacked as a way to gain… Continued

Prove Your Worth (and Profit) as a Results-Oriented Agency

July 16th, 2009 by

Discussions surrounding compensation practices have been particularly topical lately, what with the news of ailing British Airways ’ new plan to help offset its losses: Ask employees to work without pay for up to four… Continued

Managing Issues to Protect Reputation & Build Brand Equity

July 13th, 2009 by

Recent research studies and industry reports haven’t had much good news to report regarding reputation and trust in business. Here is a quick glimpse of some

Best Practices for Creating an Effective Social Media Policy

July 9th, 2009 by

For some business leaders, the idea of a big change is upgrading the break-room coffeemaker from an old-school percolator to one that turns pods of ground coffee into steaming macchiatos. Imagine, then, how much anxiety… Continued

Boosting Your Bottom Line With Cost-Effective Online PR Tactics

July 6th, 2009 by

Whether you are CEE (Chief Executive of Everything) at a start-up company or part of a communications team at a multinational corporation, your operations—at least in terms of paring down and focusing on necessities—are probably… Continued

Proving Communications’ Worth: From Top-Down to the Bottom Line

July 2nd, 2009 by

For communications executives, it seems there could never be enough how-to articles, best-practices lists or strategic roadmaps about ways in which they can prove their worth to senior management (and clients, for that matter), and… Continued

Bankruptcy of Trust: Redefining Values to Safeguard Your Reputation

June 29th, 2009 by

Trust is at the core of every type of relationship, from friendships to marriages, so why wouldn’t it be central to the bond between stakeholders and businesses? Without this adhesive, so many aspects of organizational… Continued

PR in the Unfriendly Skies: Pinnacle Air vs. Air France

June 29th, 2009 by

As someone who flies far more frequently than most, the recent spate of airline disasters has, needless to say, captured my attention. Within days of both the Air France disaster and the Colgan Air crash… Continued

Handling The High-Profile Abramoff Case: A Lobbying Scandal  Becomes a PR Mess

June 25th, 2009 by

The first time I got a press call about Jack Abramoff, it barely registered as a crisis. By the time he pleaded guilty and went to prison in 2006, more than 6,000 news stories had appeared about