Airlines--and other organizations--looking for help in developing
crisis plans can find insight from a free guide produced by Boeing
Co.'s Commercial Airplane Group. "Crisis Communications: A Guide for
Planning" guides establishment of public relations objectives and
covers specific strategies and tactics in the event of a disaster.
The guide also includes a planning template to aid creation of
action steps, telephone trees and team responsibilities. To receive a
copy, call T. Craig Martin, director/international communications, at
206/237-8050)